Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Soundcuttingout
Level 8

Re: Sounds keeps cutting out

The pcm audio solution is a joke. It will work for 15 minutes 

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Davidsco27
Level 8

Re: Sounds keeps cutting out

Same as everyone else. The sound repeatedly drops out playing through my home theater receiver.  I had the same connection with my earlier model Ultra with no issue.  I miss random words of dialogue as it repeatedly drops for a half second.  I tried switching to different audio settings, I turned off volume leveling.  Problem remains, though a little less often.  I am running 10.0.0 build 4209 C2.  If this continues, this piece of junk is going back.  Totally unacceptable

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Davidsco27
Level 8

Re: Sounds keeps cutting out

How utterly pathetic is Roku "support"  Nobody responds here. Through email so far I got two copied and pasted bs responses that suggest I try what I already told them I did. This piece of **bleep** is going back to target and I'm gonna leave reviews for it everywhere telling everyone what a piece of junk this is, how poor Roku support is and not to buy it. Unacceptable 

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Zevzeg
Level 7

Re: Sounds keeps cutting out

I have this issue. It's most obvious when Audio -> Auto is selected and I'm watching D Stream (Direct TV Stream) channel. If I flip to Stereo, the cutting out stops. 

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Nat2021
Level 9

Re: Sounds keeps cutting out

I just got the update last night (10.5.0) and tested an MKV file that was stuttering, sound breaking up etc and it seems to have solved the issue SO FAR....if anyone else has the update please let me know if it has sorted out this ongoing sound issue, thanks. Nathan.

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sp01222
Level 8

Re: Sounds keeps cutting out

looks like the 10.5 update fixed all my sound problem on all 3 roku Ultras. Thanks, took a while but good job, techs.

NicholasRobert
Level 7

Re: Sounds keeps cutting out

Hello,

I have a Roku Ultra 4670X and it was working great for awhile. Occasionally, I would get where the sound wouldn’t sync up with the footage but if I paused and then played again it would usually fix that. 

However, I am now dealing with the sound cutting out after a few minutes out of nowhere. I have to turn everything off and then back on. It’s not the tv cus the sound works fine when not on Roku. So, it’s something with the Roku. Possibly the remote and it’s audio controls. 

Anyone know how to fix this? There is no other way to get the sound to come back aside from turning everything off and back on again which is really annoying. 


Please help! Thanks in advance!

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