Playback Issues - Audio/Video & Power

[ajbunton]

I have a Roku 4 that has been and is ALWAYS running hot. I have put up with it, but just can not anymore. I went to the online form to request a free HDMI extender, but it is not accepting the serial number (retrieved from my "System Info" screen within the Roku system) that I am entering. Since the only support you can get here, is through these discussions, please provide a resolution with the initial response.

[atc98092]

The Roku 4 (model 4400) is the only Roku player with an internal fan. If the air vents are blocked, it could overheat. And of course, fans can fail. That said, most Roku players run on the warm side. How are you defining it as hot? Not arguing about it, just need your definition. 

[ajbunton]

The system prompts me that it's running hot, with the message," Device is too hot. Power off, run cooler, or move the device to a cooler location."

The device is actually heighten on a make-shift tool to allow air all around it, including the bottom. It is not crowded and actually has a fan sitting behind it to cool it off.  It still runs hot all day every day, unless I turn on the loud little fan. Though, again, this is WAY TOO much and too long of an inconvenience.

[RokuDanny-R · Accepted solution]

@ajbunton 

Thanks for the post.

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

Please be aware that the HDMI extender is for the Roku Streaming Stick as it is physically attached to the TV, not through a HDMI cable with other devices.

If you are still experiencing issues after review our Support page, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny