Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Timcredible
Level 7

Re: New 2020 Roku Ultra has sound issues?

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I found a permanent solution, I bought a google tv Chromecast, all issues fixed.  It also shows avatars on hbo app, and does master tracks and atmos tracks on tidal

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trohling
Level 7

Re: New 2020 Roku Ultra has sound issues?

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sure did...downloaded the latest update. didn't help at all. tried every fix mentioned amongst the various users, to no avail. I'm really surprised that Roku support doesn't have a fix for the sound issues. Thinking it was my TV, I bought a new TV, only to have the issue still - WOW, was I upset!! Just got a new Apple TV streaming device...works like a charm! No more sound issues!!

I would highly recommend anyone that has an Ultra to toss it or take it back for a refund, and upgrade to the Apple TV. Poop on Roku. I would've hoped with as many people complaining they would listen...maybe they will if/when they loose enough business to Apple??

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Llcdph
Level 7

Re: New 2020 Roku Ultra has sound issues?

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Forgot all about the sound issue. I'm a YouTube TV user and dumped ROKU entirely. Switched to Fire TV 4k Max on all of my TVs and not looking back.

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