Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Phantomheero
Level 8

Roku not connecting to Internet or Remote

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  Just like the title. My roku says it's "Not Connected," and the remote isn't working. I've tried hard resetting, taking out the batteries of the remote, which still has its light beeping. I tried the app but since the Roku isn't connected to the internet, it can't be found on the app. I don't know what do to, and I really don't want to have to buy another Roku. I have the Roku stick.

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Phantomheero
Level 8

Re: Roku not connecting to Internet or Remote

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I figured out a solution.

Unplug the stick from the wiring, and the wiring from the outlet. That helped me.

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku not connecting to Internet or Remote

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@Phantomheero 

Thanks for the post.

Can you please provide us with more information regarding the issue you are experiencing? What specific Roku model device Streaming Stick are you using?

We would recommend taking a look at the troubleshooting steps provided by our Support pages here: 
How do I connect my Roku® streaming device to my home network and the internet?
What should I do if I cannot connect to my home network or the internet?
Tips for improving the wireless connection to your Roku® streaming device

If adjusting your wireless network (changing the wireless broadcast channel, etc.) isn't helping, send me a PM with your Roku account email address and the serial number of your Roku device. I'll get you in touch with our support team to see if there's anything else we can do to help. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Phantomheero
Level 8

Re: Roku not connecting to Internet or Remote

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The serial number is C2379C437809

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Phantomheero
Level 8

Re: Roku not connecting to Internet or Remote

Jump to solution

I figured out a solution.

Unplug the stick from the wiring, and the wiring from the outlet. That helped me.

View solution in original post

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