Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Desiree3
Level 8

Connectivity and remote Issues

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I have 2 streaming sticks. On both the remotes won’t stay connected. Resets and battery changes yield nothing. They also will not connect to internet, happened over night. Help?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Connectivity and remote Issues

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Hi @Desiree3

Thanks for the post.

Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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4 REPLIES 4
lanny
Level 7

Re: Connectivity and remote Issues

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I have Wi-Fi& connectivity and internet problems. Please help me 

MY e-mail address is [personal information removed]

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RokuKariza-D
Roku Employee
Roku Employee

Re: Connectivity and remote Issues

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Hi @Desiree3

Thanks for the post.

Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RokuKariza-D
Roku Employee
Roku Employee

Re: Connectivity and remote Issues

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Hello @lanny

Thanks for reaching out here in the Community.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? What's the model number of your Roku device? This can be found in Settings > System > About.

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Desiree3
Level 8

Re: Connectivity and remote Issues

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Thank you for responding Karzia. I ended up contacting spectrum, who was able to see a connectivity issue, they were able to fix. Since everything else in the house worked, I assumed it was my roku. I learned something today, always check with your internet provider.