Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

New wifi and remotes that don't work

Hello! My Roku Express Remote has not been working plus my Roku TV Remote in another room hasn't worked in a while. My family has used the downloaded ROKU App to access streaming however we needed a new router for our internet so now the Roku Express and Roku TV are not on the correct wifi to access streaming. Since the remotes don't work we can fix settings and the app won't connect to the Roku Express or TV because they are on the old network that doesn't exist. Would it be recommended to buy new a Roku TV remote and nee Roku Express? Please advise.

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Community Streaming Expert

Re: New wifi and remotes that don't work

If you can configure the new router to match the old router (same SSID/network name and password) the Rokus should connect and you can go back to using the app.

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