Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Hotel Connections

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I am trying to connect my roku express to a hotel's wifi but it won't connect. It does not ask me if this is a hotel or dorm.

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Roku Employee
Roku Employee

Re: Hotel Connections

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@Brutus78 

Thanks for the note.

Has your Roku Express device already been activated?

For more information regarding the Hotel & Dorm connect feature, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Hotel Connections

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@Brutus78 

Thanks for the note.

Has your Roku Express device already been activated?

For more information regarding the Hotel & Dorm connect feature, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Hotel Connections

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I am having the same issue - I am connecting a brand new Premier in a hotel room.  It did ask if I was in a hotel or dorm room, I went through the steps to get it set up on my laptop but had to stop.  Now it won't ask me again, it just says unable to update software every time I connect to the hotel wifi.  Rebooting the Roku hasn't helped.

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