Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I am having the same issue - I am connecting a brand new Premier in a hotel room. It did ask if I was in a hotel or dorm room, I went through the steps to get it set up on my laptop but had to stop. Now it won't ask me again, it just says unable to update software every time I connect to the hotel wifi. Rebooting the Roku hasn't helped.