Forum Discussion

JimJanky's avatar
JimJanky
Newbie
22 days ago

Streaming Stick shuts off audio after the ad starts

Software was updated upon new installation 6.1.25, and there is a similar problem reported and claimed to be solved, but it is not solved in the latest s/w update. So far, only solution is to unplug power and restart. Hardly acceptable.

 The problem described already but is not solved on new stick.

OS Update
roku player

1 Reply

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    22 days ago

    Hey, JimJanky​ 

    Thanks for reaching out!

    We understand you’re having an issue with your new Roku Streaming Stick and want to gather a bit more info to better assist you.

    Could you let us know the following?

    • Device info: Model number, Serial Number or Device ID, and software version (found under Settings > System > About)
    • Which streaming channels are you seeing the issue on, or are all other channels working fine?
    • Does this happen on all movies/shows, or just specific ones?
    • Are you using any kind of external audio setup with your Roku device? (Like a soundbar, AV receiver, etc?)

    Once we have that info, we’ll be able to take a closer look.

    Roku Community Team