Forum Discussion

Newbie

6 years ago

Solved

Hotel Connections

I am trying to connect my roku express to a hotel's wifi but it won't connect. It does not ask me if this is a hotel or dorm.

tv & player wifi

RokuDanny-R
6 years ago
Brutus78

Thanks for the note.

Has your Roku Express device already been activated?

For more information regarding the Hotel & Dorm connect feature, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

Thanks,
Danny

Retired Moderator

6 years ago

Thanks for the note.

Has your Roku Express device already been activated?

For more information regarding the Hotel & Dorm connect feature, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

Thanks,
Danny

Retired Moderator

5 years ago

Hi everyone,

Thanks for the posts.

For more information regarding the Hotel & Dorm connect feature, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?

Thanks,
Danny

jcohn25
Reel Rookie
5 years ago
Danny i appreciate you email and link but I think the issue we are all having is that the solution you keep linking to DOES NOT WORK.

I intermittently get asked the "hotel or dorm" question but then it times out in 5-10 seconds and goes away so i can never get it setup.

If there is a better solution we can try to fix this it would be greatly appreciated.

Thanks
- RokuMary-F
  Community Moderator
  5 years ago
  Hi jcohn25,
  
  We appreciate your post.
  
  Could you please send us a private message with your Roku account email address, the description of the issue, and the serial number/device ID by going to Settings>System>About?
  
  Thanks,
  
  Mary
  - Acholt21
    Reel Rookie
    5 years ago
    Same problem here. It worked two weeks ago and apparently has stopped since the last Roku update. After selecting I’m at a hotel, it won’t even connect to my phone, but jumps into logging onto the network, which never works because the credentials aren’t entered.