Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Katielu
Level 7

Re: Error 014.30 stuck for three days

Yay it’s finally fixed! I’m finally a happy camper!

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OH
Level 8

Re: Error 014.30 stuck for three days

Ours has been out for 7+ days now. Spent another 1.5 hrs on phone with att because we can’t access the router settings. All checks out on their end! FIX it ROKU!

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Katielu
Level 7

Re: Error 014.30 stuck for three days

Have you tried unplugging from the wall outlet! Sometimes that helps! I did finally get my Roku working. Unplugged TV and Roku! 

Good luck!

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evelynflores
Level 7

Error connection code 014.30

Hello,

My Roku device (Roku Express 3930RW) in my room lately has not been wanting to connect to my Wi-Fi at all. I have restarted my TV, reset and factory reset my Roku device, reset my Wi-Fi router. Even my Roku in the living room was having the same problem a couple days ago and somehow fixed itself. I know my TV works since I could only set my Roku back up once I had factory reset it using my hotspot on my phone. I am not sure what to do at this point.  As I have done most of the typical things to get it to try to work again. This has never happened to my Roku before.

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renojim
Community Streaming Expert

Re: Error connection code 014.30

If you have Comcast/Xfinity or Cox as your ISP ensure your wireless mode is set to b/g/n and not g/n. For Comcast/Xfinity:

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

Roku Community Streaming Expert

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evelynflores
Level 7

Re: Error connection code 014.30

Well I have AT&T and everyone else in my house has a Roku device and is working fine. Plus I've already tried the 2GH.z thing and still not working.

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renojim
Community Streaming Expert

Re: Error connection code 014.30

Do you get any error message when you try to connect?  The 3930 is 2.4GHz only, so depending on your other Roku models they may be connecting to the 5GHz band.  I know AT&T likes to have one SSID/network name for both bands, but I'm dead-set against that.

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makaiguy
Community Streaming Expert

Re: Error connection code 014.30

In another recent thread an ATT user confirmed his ATT router was set to a b/g connection.  It looks like we can add ATT to the Comcast/xFinity and Cox list.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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vatilgema
Level 7

Roku can't connect to Network

For the first time ever, I am switching over to wireless because of the new setup in my new house. Problem is, my Roku refuses to connect to the network (error code 014). I can see the network, but it won't connect. I even did a hard reset, but now I'm stuck at the setup screen. I have that Comcast modem/router all in one. Can anyone help me try and figure this out?

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku can't connect to Network

Hi @vatilgema,

Welcome to the Roku Community!

If your internet service provider is Comcast, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as some customers reported that this helped resolve their issue.

We also recommend taking a look at the troubleshooting steps provided by our Support page here: How to connect your Roku device to the internet using Wi-Fi® or Ethernet | Official Roku Support 

Please try doing this and see if it helps with what you're experiencing.
 

Best regards,
Mary

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