Manufacturer support & warranty resources

[RBoo]

Having the same problem... please report any solutions... this is not cool.

[Amberdaugherty]

Curious if you got it to work. Mine just started doing this a couple weeks ago. 

[RokuJohnB]

Hi @Amberdaugherty @RBoo,

A warmest welcome to the Roku Community, and thanks for posting about this issue that you're experiencing!

We understand you're having a problem with your Roku TV since it's stuck on the blue screen. We will be delighted to help you. Please try to unplug the Roku TV for 3 to 5 minutes and plug it back in again.

If the problem still persists, please keep us posted on what you find out.

All the best,

John

[Amberdaugherty]

I tried unplugging it and leaving it unplugged. It has been unplugged for two days now, I just plugged it back in and still have a blue screen. 

[RokuEuniceL]

Hi @Amberdaugherty,

Thanks for keeping us posted!

We're glad to assist you with your problem with your Roku TV. We'd like to know more about the issue that you ran into. How are you powering your Roku TV? Do you have an antenna, cable, or other device connected to your TV? Do you see the blue screen after turning on your TV or only when trying to play content? If the issue is happening when trying to play a content, is it happening on all contents or channels, or is this isolated to one content or channel only? What were the steps you took to reproduce this issue? With more details, we will be able to assist you further.

We'll be waiting for your response.

Kind regards,

Eunice

[xXlilPond]

i have the same problem when i turn it on all i see is a blue screen 

[HDMIGuy · Accepted solution]

@xXlilPond I would contact TCL since Roku is only the operating system and does not manufacture TVs.