I was having issues for awhile where I could not change anything or power cycle my light strip anymore, so I went through all of the troubleshooting the led me to factory resetting my light strip. Now that I am attempting to factory reset, it will go into pairing mode on the remote, but the strip itself will not blink or turn on at all even if it pairs. I have not even had this strip for six months- what gives??
Hi @Leckilou,
Greetings from the Roku Community!
We understand you are having issues with the Roku Smart Light Strip, and we appreciate your posting about this. We would be delighted to help you further. We recommend performing the below steps to see if they can resolve the issue. If the individual sections on your light strip+ are not displaying the correct color or are not working correctly, try the following troubleshooting steps:
We hope this helps. Please let us know how it goes, and we'll be glad to assist you further.
Kind regards, Eunice
Hi @Leckilou,
Greetings from the Roku Community!
We understand you are having issues with the Roku Smart Light Strip, and we appreciate your posting about this. We would be delighted to help you further. We recommend performing the below steps to see if they can resolve the issue. If the individual sections on your light strip+ are not displaying the correct color or are not working correctly, try the following troubleshooting steps:
We hope this helps. Please let us know how it goes, and we'll be glad to assist you further.
Kind regards, Eunice