Lights & power

[icehawk940]

So had an issue with my previous SE color bulbs not following schedule. They would turn on but refused to turn off on schedule. I would have to manually turn them off in the app. Roku sent me replacements and the same issue persists they will turn on as scheduled but not turn off. Latest firmware installed and also have tried resetting the bulbs and also deleted and reinstalled the app and started from scratch. I’m on iOS latest version. Anyone else having this problem? It’s driving me crazy I had to go back to my kasa bulbs and they follow schedules just fine. WiFi signal is excellent to the bulbs.

[RokuDanny-R]

Greetings @icehawk940 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Lightbulbs. 

When creating the schedule for your Roku Smart Home devices, are you creating separate rules for both turning on your devices and turning off them?

Please keep us posted with that information and we will be happy to assist you further. We look forward to hearing back your response.

Thanks,
Danny

[icehawk940]

When I set the schedule I set a start time and the end time. Bulbs promptly turn on at the scheduled time but do not follow the end time at all and stay on until I manually shut them off. 

[RokuDanny-R]

Hi @icehawk940 

Thanks for the follow up regarding the issue you are experiencing with your Roku Smart Home Lightbulbs.

As I previously inquired, have you tried setting up separate rules to turn on the lights, and then another rule to turn off the lights to see if you are still experiencing an issue?

Please keep us posted what you find out and we will be more than happy to assist you further. We look forward to hearing back your response.

Thanks,
Danny

[icehawk940]

Yes I have tried setting different rules separately and they still will not shut off at any scheduled time. 

[RokuDanny-R · Accepted solution]

Hi @icehawk940 

Thanks for the follow up.

It looks like you've done quite the troubleshooting regarding the issue you are experiencing.

Please be aware that I have passed along your concerns and information to our Support team. They will reach out and assist you further.

If you have another issue in the future, please don't hesitate posting in the Roku Community again.

Happy Streaming,
Danny