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Kole13
Newbie

App says device offline. Help

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RokuReynan-L
Community Moderator
Community Moderator

Re: App says device offline. Help

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Greetings, @Kole13.

Thanks for reaching us about having an issue with the device offline. We're here to help.

Here are the steps you can try:

  1. Check that the device is powered on
  2. Ensure all cables are securely attached
  3. Restart the device
  4. Update/restart the Smart Home app

If the issue persists, please let us know.

Thanks,
Roku Community Team

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: App says device offline. Help

Jump to solution

Greetings, @Kole13.

Thanks for reaching us about having an issue with the device offline. We're here to help.

Here are the steps you can try:

  1. Check that the device is powered on
  2. Ensure all cables are securely attached
  3. Restart the device
  4. Update/restart the Smart Home app

If the issue persists, please let us know.

Thanks,
Roku Community Team

Reynan L.
Roku Community Moderator
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