Issue Tracking Board

[Austinsus]

IT IS NOT SOLVED AND IT IS NOT LIVE OTA, IT'S OTA CHANNEL GUIDE.  Stop saying it's solved.  It's not.  Roku used to the standard bearer for streaming.  Now it's just nothing but problems and crashes.  I have three Roku TVs, all different, and it happens on every one so it's not a specific TV problem, it's a ROKU problem.  When you have over 30 OTA channels, and every single one of them says "No Information", it's a problem.

[Austinsus]

Why do the Roku bots keep calling it Live OTA apps?  That's not even a thing.  Sheesh.

[Vinyljoy]

I hope you are referring to Roku and not me I did not say it is resolved I replied to a post that says resolved to tell Roku that I'm having a problem with no information available on live TV listings. I did not say problem solved that was the rep from Roku I assume it's because they don't want to deal with

[Macrokr55]

Looks like the no information problem was fixed a couple of hours ago,  since 6pm cdt I have left the tv running on different antenna channels and streaming channels staying inside the guide without returning to home and having to restart, seems fixed for now, 1st time since Friday 2-28. Relief!😅 

[biffspin]

My optimism was short lived.

Now it's just random but many channels are back to 'no information'.

Before it was 'most' channels.

Now it is 50-70% of channels.

[bratface]

It was back this morning (3-12-25) but NOW IT'S GONE AGAIN (3-12-25, 9:00 PM).  Is anybody at Roku going to fix this???? 

I can do a system update which will bring it back for an hour or so, BUT I SHOULDN'T HAVE TO KEEP DOING THAT TO HAVE MY TV WORK PROPERLY!

PLEASE FIX THIS!!!

[LilD62]

Not solved!

[DjwOhio]

@ RokuJharra-Q

I have seen an awful lot going back and forth on related threads.

The three screen shots I provided had the following issue ID's

-96-094-568

-AF-094-560

-70-094-552

As you can see each of these three sets has slightly different software builds. Version:14.1.4*build 7709- (30, DD and 48). I have not seen any updates.

What is the status of these issue ID's? Has a fix been presented? I would be willing to experiment with an early build.

Dan

[LilD62]

Not solved!

[RokuJharra-Q]

@bratface 

Thanks for letting us know about this issue! We’d love to hear more about it so we can help you out.

Could you tell us if you’re using a Roku TV or a device? Also, if you could share a photo or a short video showing the issue, that would be great. In addition, Are you watching Live TV, using an OTA (antenna), or looking at the Live TV channel guide?

Your input will really help us sort this out!

Roku Community Team