Issue Tracking Board

[LilD62]

Element model #E4AA55R

Issue report tracker

Model: C805X - Roku TV

Serial number: X0000017AX8J (SO6VC087AX8J)

Software version: 14.1.4 • build 7709-CN

GC version: 13.3.11

Timestamp: 2025-03-12T16:54:09Z

Please use issue ID 8J-101-814 to report the current issue.

We had no issues until guide was updated with channels added at top of guide.

[LilD62]

Zip code 56304

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[biffspin]

This is not solved.

Doing any of the 'fixes' is temporary.

10 minutes later and the guide info is gone again.

1 of the less intrusive 'fixes' I found is on the guide screen (I am only showing live TV, not streaming ch.), move the focus to the left column where the channel name is shown, press * then 'sort channel list' by number. The guide repopulates with up to date information but again, it is only for a few minutes.

Attaching the requested info in the event it will help.

 

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[RokuMaryEF]

Hey everyone,

If you're seeing "No info" on your Live OTA apps.

Status Update 3/12: We believe the issue is now resolved. We recommend trying to relaunch your Live TV and see if the issue is still happening.

Cheers,
Roku Community Team

[Black4]

My TCl keep losing channel info too. Turning the tv off and back on resets it but after awhile loses it again. This has been happening ever since the last upgrade when they added a banner above the channel guide. Very frustrating. HELP FIX THIS PROBLEM ROKU.

[Black4]

Does not work