Issue Tracking Board

[danielinHayward]

Please change this to un-solved to keep it real tidy.

"We'll mark this as solved to keep it tidy!"

or do we need to open a new thread since the mistaken belief that Roku has fixed what they broke??

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[LilD62]

Element model #E4AA55R

Issue report tracker

Model: C805X - Roku TV

Serial number: X0000017AX8J (SO6VC087AX8J)

Software version: 14.1.4 • build 7709-CN

GC version: 13.3.11

Timestamp: 2025-03-12T16:54:09Z

Please use issue ID 8J-101-814 to report the current issue.

We had no issues until guide was updated with channels added at top of guide.

[LilD62]

Zip code 56304

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[biffspin]

This is not solved.

Doing any of the 'fixes' is temporary.

10 minutes later and the guide info is gone again.

1 of the less intrusive 'fixes' I found is on the guide screen (I am only showing live TV, not streaming ch.), move the focus to the left column where the channel name is shown, press * then 'sort channel list' by number. The guide repopulates with up to date information but again, it is only for a few minutes.

Attaching the requested info in the event it will help.

 

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[RokuMaryEF]

Hey everyone,

If you're seeing "No info" on your Live OTA apps.

Status Update 3/12: We believe the issue is now resolved. We recommend trying to relaunch your Live TV and see if the issue is still happening.

Cheers,
Roku Community Team