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danielinHayward
Reel Rookie

Re: Roku TV - OTA Channel Guide "No Information"

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Please change this to un-solved to keep it real tidy.

 

"We'll mark this as solved to keep it tidy!"

 

or do we need to open a new thread since the mistaken belief that Roku has fixed what they broke??

Bob75
Reel Rookie

Re: Roku TV - OTA Channel Guide "No Information"

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PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

LilD62
Reel Rookie

Re: Channel Guide only says 'No Information'. No programming is displayed - revisited

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Element model #E4AA55R

Issue report tracker

Model: C805X - Roku TV

Serial number: X0000017AX8J (SO6VC087AX8J)

Software version: 14.1.4 • build 7709-CN

GC version: 13.3.11

Timestamp: 2025-03-12T16:54:09Z

Please use issue ID 8J-101-814 to report the current issue.

We had no issues until guide was updated with channels added at top of guide.

LilD62
Reel Rookie

Re: Channel Guide only says 'No Information'. No programming is displayed - revisited

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Zip code 56304

Bob75
Reel Rookie

Re: Channel Guide only says 'No Information'. No programming is displayed - revisited

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PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

Bob75
Reel Rookie

Re: Roku Device - Channel Guide "No Information"

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PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

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biffspin
Reel Rookie

Re: Roku TV - OTA Channel Guide "No Information"

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This is not solved.

Doing any of the 'fixes' is temporary.

10 minutes later and the guide info is gone again.

1 of the less intrusive 'fixes' I found is on the guide screen (I am only showing live TV, not streaming ch.), move the focus to the left column where the channel name is shown, press * then 'sort channel list' by number. The guide repopulates with up to date information but again, it is only for a few minutes.

Attaching the requested info in the event it will help.

IMG_1419.JPGIMG_1420.JPG 

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Bob75
Reel Rookie

Re: Guide keeps displaying "no information "

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PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

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Bob75
Reel Rookie

Re: Roku TV - OTA Channel Guide "No Information"

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PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

RokuMaryEF
Community Moderator
Community Moderator

[Solved] "No info" or app missing on Live OTA?

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Hey everyone,

If you're seeing "No info" on your Live OTA apps.

Status Update 3/12: We believe the issue is now resolved. We recommend trying to relaunch your Live TV and see if the issue is still happening.

Cheers,
Roku Community Team

Mary E.
Roku Community Moderator
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