Issue Tracking Board

[sj4pres]

• Roku Device Information:

  • Model: G813X = ROKU TV
  • Serial Number: X01200PJS8MK (S0DL626JS8MK)
  • Device ID: ? - built into TV
  • Software OS/Version: 13.14 / build 1512-CT

• TV Information: ONN Roku TV 55 inch

• Issue ID MK-370-839

[WhoDunnit]

It also interferes with powering down the tv! My TCL tv has to be powered down repeatedly, holding the button down, and being ignored because of this BACKDROPS thing which I have removed about six times now. (I have also disabled it, which doesn't keep it from reloading.)

Kindly remember that it is first and foremost a Roku OS smart tv, not a photo album. Just let it be a competently smart tv. That's the reason we bought them! Because they were much better than comparable Fire OS or Samsung sets (I know from experience here)! If you defeat its basic principles by adding irritating screen clutter (recently we had the irksome involuntary order channel shuffle) and inhibiting basic operations, knowledgeable users will buy tvs with other operating systems.

I want easy to learn functions that then become invisible to me.

I don't want to have to think deeply about how to turn off the TV all of a sudden! Soon I'll be unplugging it if I have to, just to streamline the process.

Stop introducing obstacles to a reasonable user experience.

[Scuppins]

Roku Device Information:

Model: Westinghouse WR43UX4210

Hardware ID: G504X

Serial Number: X01200053XXU

Device ID: S0M733653XXU

Software OS/Version: 13.1.4 ● 1512-DH (Up to date)

Please use issue ID XU-371-377 to report the current issue Steps to Reproduce, Result, Expected Results: Identical to what Lanhoj has written & srobertanv reiterated. Thanks, guys.

[garystan1952]

I too am unable to remove BACKDROPS from my Sharp-Roku TV.   I know this is my fault.  I should've NEVER installed this app.   I tried several times to remove it.  I can't remove it !  Now what?

Gary

[Ratickle]

I cannot get Backdrops to remain removed either.  I can remove it, but it keeps coming back.  Please fix this.

[RokuJechealR]

Hi Community users,

Thanks for providing all the information we requested, and we're sorry for the inconvenience.

Please be advised that we have passed your details and information for further investigation and will get back to you with an update.

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

All the best,
Chel

[kgman]

I can't get rid of the unwelcome "Backdrop" home menu item.  As reported by others, I can remove the menu item by using the * button menu, but as soon as I select open an app then return to the home menu, it is back again.  Also, please stop adding items to the left home screen menu every week or so.  I do not want that and am mad that have to constantly go into settings to hide that trash every time something new appears.  If you insist on adding it, just make sure it is defaulted to "Hidden:.  Advertise it through emails or some other way.  If I want a feature, I will unhide it!  Thank You.

Model: 830X Sharp Roku TV

Serial Number: YK005G301423

Device ID: FG9005301423

Software Version: 13.1.4 build 1510-71

[garystan1952]

BACKDROP  App :

     I pressed * on my  Roku remote, selected REMOVE,  and BACKDROP app

   DOES disappear.  But, upon going HOME,  and scrolling down the sreen,

   BACKDROP app is there again.   I know it has to do with the software OPTIONS.   Apparently, the REMOVE option  doesn't  have a  "Link" to the

DELETE (REMOVAL) command.  That was (accidentally ?) omitted when

BACKDROP was initially programmed.

Gary

[RokuJohnB]

Hi @garystan1952,

Thanks for posting here in the Roku Community!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

Your patience and understanding are much appreciated.

Kind regards,
John

[nun]

you are RIDICULOUS!  stop messing with my home screen!  this is MY TV in MY HOME!  Stop adding bull**bleep** apps without a way to remove them!  I have removed the backdrops app at least 20 times and it continues to reappear.  CLEARLY your company needs new technical staff.