Issue Tracking Board

[RokuJechealR]

Hi @Lanhoj, @srobertanv

We acknowledge the information you provided and will update the appropriate Roku team with this.

We hope for your patience and understanding as we work on the issue. This thread will provide an update on further developments in the investigation.

Thank you!

All the best,
Chel

[RokuMaryEF]

Hi @hnbrink,

Thanks for reporting this to the Roku Community!

Could you please check your Community inbox so we can assist you further and investigate this issue in more detail?


Best regards,
The Roku Community Team

[hnbrink]

I shoved it into the middle with apps I don’t use much and so far it’s staying there. 

[jababsa7]

This new backdrops app/feature appeared on my home screen and I'm not gonna be using it so I removed it but every time I turn on my TV it's back again. This has happened 4 times in a row now. Is this happening with everyone or am I the only one that is going to be driven crazy by this behavior? I've already been past the point of never buying anything Roku again but this is ridiculous. Just had to rant.

[RokuJechealR]

Hi @jababsa7,

Thanks for letting us know about the behavior you've been experiencing with the Backdrop app, which will keep reappearing on the Homes Scree every time you turn on your Roku TV.

We apologize for any inconvenience this may have caused; that's not what we aim for. Please be advised that we are currently aware of the issue, and our engineering team has been investigating it closely.

In the meantime, please provide us with these required details so we can send our engineering team additional information for the investigation:

Roku Device Information:

• Model:
• Serial Number:
• Device ID:
• Software OS/Version:

TV Information:

• Make and Model:
• Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).

Steps to Reproduce the Issue: Please outline the steps you take that lead to the issue you're experiencing.

Please keep us posted with the details.

All the best,
Chel

[Kozmo]

Identical issue here. 

Issue report tracker

Model: 7203X - Roku TV

Serial number: YN00CA377513 (9J67AC377513)

Software version: 13.1.4 • build 1510-38

GC version: 12.1.17

Timestamp: 2024-09-13T20:19:56Z

Please use issue ID 13-369-859 to report the current issue.

[wanderlove]

@RokuMaryEF

Roku Device Information:

• Model: TCL 55S401 (7111X)
• Serial Number: YN0084112056
• Device ID: CN5008112056
• Software OS/Version: 13.1.4 • build 1510-30
• TV Information:
• Tracker ID: 56-369-875

Steps to Reproduce, Result, Expected Results:

• Identical to what Lanhoj has written.

This is an issue for low-vision in which remote control navigation by touch is disrupted. 

[GuyStreamer]

FYI,  I have the same issue of not being able to permanently remove Backdrops. I have disabled it in Backrops settings and Removed the app, but upon navigation away from Home or powering down the Roku TV and restarting it's back again. It's behaving like malware and must have a ghost installation somewhere in the Roku system files to do this. 

[JoeMcK]

TCL 65R635

A114X

software 13.4 build 1510-88

Power off dtsrts backdrop, but it fails and goes back to home screen and foes nit power off

[GuyStreamer]

You can disable it in the Backdrops settings so at least it isn’t running.  I still can’t get the removal of the app to stick as it reappears on the home screen, but at least I can power down the tv normally. I will need to reset to factory settings to remove it I guess.