Issue Tracking Board

[gjohnson]

I apologize. My Question was raised before I realized there are Paramount Plus 
Streaming issues. It 's all related. I was trying to alter my tv display to make it easier for Paramount plus

app to down load shows. It just Keeps spinning it's wheels trying to Load a tv show (buffering) 

There are absolutely no error messages. Paramount Plus app just gets stuck when select a Show or Movies and can't seem to load it. It just keeps showing the loading circle in the  middle of the screen.

Many people have the same problem.

[scottsaporito]

This worked for me, too. Hopefully I won't get bombarded with ads now!

[HonoreeK]

me too

[HonoreeK]

i’m having the same problem and there is no remove channel option. Mine is streaming through Roku TV and I have already done a factory reset and resigned back into Paramount+. I can select a show, but then I just watch it spin and load and never play.

[Mrscott99]

You can setup a profile to allow the roku’s and block other devices with ad blocking 

[scottsaporito]

Ok, thanks. I'll have to check in to that.

[Skybeater]

Same issue as everyone else. Just the circling bar  

PP+ and also Tablo problems started with rokus new 14.0 version  

Fix your software or your going to lose a lot of customers  

4670x roku ultra

serial yj002s733993

os 14.0

device id kwa072733993

track id 93-469-643

pp+ version 9.3 build 20241107

[RokuEmmanuel-D]

Thanks for reaching out here in the Roku Community, @Skybeater.

We truly appreciate your effort to supply all the needed information for this investigation. Rest assured that we'll work on this, pass this over to the appropriate team, and include your device in the review. 

Thanks for your understanding and cooperation as we navigate this process. 

Many thanks,
Emman

[lukehena]

@RokuEmmanuel-DSEE BELOW

• Roku device model, serial number, device ID, and Software Version
  • 3941X2 - ROKU EXPRESS 4K+
  • SERIAL NUMBER: X02200G2KA5X
  • SW VERSION: 14.0
  • DEVICE ID: S0HAK2D2KA5X
• Tracker ID:
  • 5X-470-539
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
  • VERSION: 9.3.2024110Y
• Photo or a short video of the incident. THE VIDEO IS 155MB AND NOT SURE HOW TO INSERT IT HERE

[RokuEmmanuel-D]

Hi, @lukehena.

Greetings from the Roku Community!

We appreciate your effort to provide all these details. Rest assured that we'll forward this to the appropriate team to keep an eye on this and include your device in the ongoing investigation. 

We are grateful for your support and understanding as we strive to get you all back on streaming. 

All the best,
Emman