Issue Tracking Board

[OKVon80]

I have a Sharp LC-55LBU711U Roku TV, Hardware ID 7225X, with up to date software and a an excellent WiFi signal.

A consistent issue is while streaming a movie, Apple Music or a show, when I try to rewind, the stream freezes, the rewind feature stops after a couple seconds and never continues. The TV then turns off and then back on by itself. This has been going on for a month. 

please advise or replace. 

[Jozy]

I have a 55 in Hisense Roku TV, and for the past 3 months my when I am watching TV, it just powers off and on on it's own. I have tried unplugging it,as suggested, but that's not working. So I would appreciate it if you could please help me fix this problem. Thank you 

[bsumrall]

SONY738P4LRM Device IF for patch to fix unrequested shut down 

[Roshanna1124]

I am having the same issue   It started about a week ago. It was perfectly fine when I cut it off to go to bed. Next morning I wake up to the TV going on and off. I have checked, every connection., I usually use Broadband where I have no cable connected other than the power cord. But in the spirit of effort I connect the TV direct to my boxes. Still on and off.. No games console, no streaming devices cause I use wifi and the Roku app. Have t done anything nor moved it to a different area of my room. I have exhausted all reset buttons, remote control reset. Reset the the buttons on TV. Nothing has helped

[TaylorMichelle]

Where is the fix?

[Alsmith]

I am experiencing the same issue with both of my Roku tvs. @RokuMaryEF How do I get into the test group to see if the fix will work? 

[sherritasankey]

Hello, I’ve recently started having a problem with my tv. It started 2 days ago every time I try to turn the tv on it would turn on them right back off within 2 seconds of it being on the “onn. roku” loading screen.Ive unplugged everything it’s still doing it , I’ve factory reset it and it’s still blinking on and off. Is there any solution to this problem?

[renojim]

If a factory reset didn't fix it, there's not much left.  Leave it unplugged for an extended period like overnight.  If it still does it, contact onn, but they're not likely to help you if it's not still under warranty.

Where can I get support for my Roku TV™? | Official Roku Support

[Pr4]

My hisense roku tv keeps shutting off and restarting I Google to see wat to do and did it but it's not working...I need help it's driving me crazy because when I'm trying to look at something on here it turns off then come back on

[Leannek18]

I have the same issue. As soon as i turn it off, it turns back on about 2 minutes later. I live alone so no one is interfering with it and the TV is brand new. It also turns off on its own too