Issue Tracking Board

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Naughtycat!

We appreciate your effort in providing all the information needed for this investigation. Thanks for bearing with us in the meantime. 

We'll update this thread once a resolution has been provided. 

All the best,
Emman

[gjohnson]

Roku is copying everything to all my roku devices. Now I can't use Paramount Plus app on any of my devices.

Also the display type is the same for all 

my rokus even if the TVs are not compatible with the display type

[Skyziz]

I have uninstalled and reinstalled the Paramount Plus app on my Roku TV. It still will not play any of the shows. It will show previews and available content but the blue circle just shows noon stop when I select an episode of anything. 

[MattInFlorida]

I am having the same pro lem. It will play on my smart TV and my phone just fine. And all other apps work. I called them and they said it is a known issue. It's very frustrating.

[tylerringo]

I am having the exact same issue. Whenever I select a show or move I get a black screen with a blue spinning circle. Like it’s “loading”. 

All other apps are working just fine and my internet speeds are +500mbps 

[tylerringo]

I am unable to stream anything on paramount plus app. 

It lets me login, and view shows, but whenever I select them, I get a black screen with a blue spinning circle. 

All other apps work just fine and my internet speed is 500mbps

I have rebooted, restarted, redownloaded and nothing has fixed it. 

[Skyziz]

So I found the problem on my end which was vaguely mentioned somewhere in the Roku site. My router, (we have fiber optic Internet,) was blocking it somehow with the ad blocker built into the eero router software. I went in and turned it off and the Paramount Plus app on the Roku tv started working immediately. 

[MattInFlorida]

Wow Skyziz, that is what was happening with me also. I turned off the ad blocker on my eero app and it fixed the problem. Thank you for the information! This has been driving me crazy for a few days now. 👍👍👍

[renojim]

Are you using an ad blocker?  If so, disable it.

[RokuRiamie-D]

Hi @gjohnson,

Thanks for posting in the Roku Community!

We appreciate you letting us know that you are unable to access your Paramount Plus subscription on your Roku devices. We would be more than willing to resolve this for you.

Could you provide us with detailed information about the behavior of your Roku devices when you attempt to access Paramount Plus? Are you encountering any specific error codes or messages during the process? Additionally, are you successfully logging into the app and able to view the channel, but facing issues when trying to watch the content? Any specific details you can share about your experience would be greatly appreciated.

We look forward to your response.

Regards,
Riamie