Issue Tracking Board

[Jmessina10]

I have the exact same problem with the same equipment and build: 14.0.4. Changing audio to Dobly gives me picture but no sound.

[chasv2]

I'm giving you all one week to come up with a fix. You were great in replacing my defective remote, in less than a week, so this is why I am giving you slack. Also, your upgrade affected multi Roku models/Customers, so this is a very bad look for you. I have also seen Tablo/Roku issues pending since at least Oct. 1st. If no progress in the NEAR future, I am replacing my Roku Express 4K+ with a Google TV streaming device. Thank God, I have no other streaming services tied to Roku/device. The clock is ticking!!!!!

[DVRinHouston]

Ok, I'm done waiting for a fix for the version 14 forced rollout that turned my Tablo 4th Gen Quad into a paperweight.  I want my money back for the Roku Express 4K+ that I bought in good faith a few months ago.  How do I get my refund?

[chasv2]

If Roku is coding software to be Dolby dependent, then 1/2 the TVs in operation would fail, as even Samsung has not provided Dolby support for TVs built before 2019. I am lucky enough to have a spare Google TV dongle, so I am replacing my Express 4K+, until Roku gets their act together. I have no streaming services tied to Roku, so this will be transparent, to get Tablo back in my living room. Good luck with your situation.

[DVRinHouston]

Thanks for the info.  I'm in the market for a new TV, but it definitely will NOT be a Roku product.  I'll be **bleep** if Roku gets another penny out of me.

I've added a topic to the Roku talk page of its Wikipedia article:  https://en.wikipedia.org/wiki/Talk:Roku#Version_14_disastrous_rollout 

If anyone would like to help me with updating Roku's main article in Wikipedia, I'd appreciate the help.  Thanks.

[bpratt]

I have my Roku connected to 4 TVs using an HDMI matrix switch.  After changing Roku audio as described above.  I can now watch and hear the local channels on 3 of my 4 TVs.  The TV that has no audio is an older Sony.  I thank this forum for giving me a good work around.