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juanitamak
Reel Rookie

Re: Hulu Live Recording freezes during playback

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Same is happening for me. Watching Hulu recorded content on my Roku stick. Please fix this asap as it’s unusable like this. 

mistakin
Channel Surfer

Re: Hulu Live Recording freezes during playback

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I have this exact same problem. It just started a few days ago. My stuff / recordings on HULU is slow to load, the just drops off back to the Home Screen after short periods of watching. I have tried deleting cache, updating apps, updating Roku, even factory resting … nothing has worked. 

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GeneralZ
Binge Watcher

Re: Hulu Live Recording freezes during playback

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Please also reach out to Hulu like I did.  More reports means more eyes.

Hulu Live is fine, everything else not (recorded or not)

Hulu and Roku need to work together on this.

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HBA1
Newbie

Re: Hulu Live Recording freezes during playback

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I am having same issue started yesterday Jan 28.  Recording playback slows after 5 minutes or so sound continues for a few seconds then everything freezes.... This is w newer streaming stick.   Have done everything.   I finally changed to an older streaming stick now after playback for 5 minutes or so playback ends and homescreen appears.   Note recordings also appear slow to load.   Something appears wrong w Roku Hulu compatibility.

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auggie8492aiu
Reel Rookie

Re: Hulu Live Recording freezes during playback

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Mine started the other day. Slow or lagging on accessing the thumbnails for your recorded programs. Once you are lucky enough to access a file, about 5 mins into the program it freezes, then kicks you back to the main menu. I did all the things they tell you once you get a person to talk to: unplugged my tv and internet, waited several minutes and re-plugged, updated Hulu app, deleted and reapplied the app, etc. no luck. Hulu then had me check my Internet speed, always trying to blame someone else, but my speeds are “blazing” according to my carrier. No problems with watching live programs, only recorded, and those are some. Watched entire hockey game recorded on TNT, no problem. Watched the Cap games live on Monumental Sports, no problems. Watched other apps with no problems: Netflix, ESPN+, Peacock, etc , no problems. Sooooo…I’m no IT genius but seems the problem lies with Hulu recordings??? Hisense TV with Roku

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icefisher
Newbie

Re: Hulu Live Recording freezes during playback

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I have the exact same problem. Hulu recording playback freezes on Roku Ultra and separate Roku TV. This needs to be fixed as it is unusable as is. Seems to have started 2 days ago.

ChuckC59
Reel Rookie

Hulu Live freezing when watching via My Stuff

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Watching live programs via My Stuff are freezing. I’m unable to use any keys on the remote to back out and have to shut off the TV. Appears to only be happening when accessing programming via My Stuff. I have performed all the updates and it has not resolved the issue.  The issue occurred using two different streaming sticks…a. 3500 and a 3820x. 

RokuRiamie-D
Community Moderator
Community Moderator

Re: Hulu Live freezing when watching via My Stuff

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Hi Community Users!

We are glad to have you here sharing about the issue you are experiencing with Hulu Live recordings. This has been coordinated with our Roku team for investigation. Rest assured, we will update you once we have additional information about this matter.

If you haven't sent your Roku device information yet, please provide us with the following:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (highlight the channel and press the star (*) button of your Roku remote)
  • Troubleshooting steps taken

We look forward to your response.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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L2marti
Newbie

Re: Hulu Live Recording freezes during playback

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Same issue here starting two days ago 

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auggie8492aiu
Reel Rookie

Re: Hulu Live Recording freezes during playback

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In my case it is with some recorded programs. Seems on all the major networks: ABC. NBC. CBS. I watched the NHL on TNT recorded last night, no issues. I’ve been binge watching The Rookie, Hulu on-demand, no issues. I have no issues with Peacock, Netflix, ESPN+, etc. only Hulu recorded programs. No issues with movies recorded on LMN, Lifetime, Hallmark, through Hulu. Although, there is a lag time when clicking the Hulu icon and getting into My Recordings, and waiting for the thumbnails to appear. Sometimes they never appear and you are forced to go back to the Roku main screen and reactivate the Hulu app. I don’t think this is a Roku issue? Again, other streaming apps are running fine with no issues.

I just got over the Continue Watching matter through ESPN+. They implied it was a Roku issue, but, 3 months later, ESPN launched a whole new look, and, guess what, the Continue Watching section magically re-appeared. Hopefully this issue will be resolved quicker than 3 months.

i suggest everyone make Hulu aware you are experiencing the same issues, and maybe they will realize the gravity of this most frustrating matter. They tried to pass the buck to my internet speed, it is extremely fast, then inferred it may be Roku. I don’t think so, again, my other apps, computers, and phones all work fine.

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