Issue Tracking Board

[Psjohnjohn]

How do you get to a menu if it's in a boot loop doesn't make much sense to go to settings and change it all the way back to factory when you can't even get there:-( what about the TCL TVs that have Roku built into it what do you do then? There's no box to reset.. advise anybody please thank you

[RokuArjiemar]

Hello! @Psjohnjohn, @Taylor192023,

We appreciate you posting in the Roku Community!

Thank you for contacting us about your TCL Roku TV stuck in a reboot loop. We are happy to assist you.

We want to clarify if the issue occurred after the recent software update. Have you tried all the troubleshooting steps provided by @RokuJechealR? 

If the issue persists, please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[LoisF]

The TV went into Recovery mode and I am stuck in a loop. I tried the restart suggestions and nothing works. At first it wouldn't uodate but a reset would restart it back to the red screen. Now it will update but after restarting it takes me back to Recovery mode.

[Doughbean]

How do we undo TV updates then? (Since mine and probably everyone else's is doing this.) 55s401

[Christinaleeds]

My tv is doing the same thing. I’ve updated it and reset it.  Still goes back to same screen

[Amirmusic]

Same thing here, just happened today, maybe it's a bad software update from the manufacturer, hopefully they'll fix it !!!!

[RokuArjiemar]

Hello, Community Users!

Thank you for reaching out to us about your TCL Roku TVs getting stuck in a recovery mode loop. We understand how important this can be, and we truly appreciate your efforts to troubleshoot the issue. Please know that we are here to help you find a solution.

We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[Amirmusic]

Model : 55S425-CA

S.N. : YN009F229664

Device ID : j49959229664

O.S. Ver. : 30F.04E12221A

[Amirmusic]

Update: The issue is fixed for me, I tried many times the reset button, randomly kept the button pushed for couple seconds then pushed it shortly many times and voila, the tv turned on.

[RokuArjiemar]

@Amirmusic ,

Thank you for providing the update! We're pleased to hear that the issue with your Roku TV has been successfully resolved by performing a hard reset. A hard reset can often clear persistent glitches and restore optimal functionality.

If you encounter any further issues or have questions about your device, please don't hesitate to reach out for assistance.

Thanks,
Arjiemar