Issue Tracking Board

[RokuArjiemar]

@StuckInBootLoop,

Thank you for the information.

We appreciate your concern and will relay this matter to the appropriate Roku team for a thorough investigation.

Thank you for your patience and understanding as we address this issue.

Cheers,
Arjiemar

[Graci3face]

Is there a fix coming anytime soon? Or a discount code for a new tv? Or SOMETHING? My tv has been blocked up like this since August and it feels like Roku doesn’t care.

[rockinride]

They don't care, probably a ploy for planned obsolescence . See my other posts, it takes several attempts. be sure to hold the reset button though the reboot and experiment with the release moment. I did leave it unplugged for some time, but upon plugging it in, it would still return to the recovery screen, but maybe its all of these factors combined. 

[Kntrder3]

My son's TV has done the same. I have tried everything on here to no avail.

Version:  93f.04e12221a

Ser.#: x00000xsm9pt

Device I.D.: s0cjy15sm9pt

Hardware I.D.: c168x

TCL model#: 65s431

[Abdul112]

I’m having the same problem. I have tried everything and it still goes back to the recovery mode even after completing the updates. Could you please help me fix this issue? Here is my TV information:

version: 93F.04E12221A

Serial number: X00000J5NHC2

Device ID: S02V2135NHC2

Hardware ID: C139X

TCL model: 55S431

[Abdul112]

@RokuArjiemar 

I’m having the same problem. I have tried everything and it still goes back to the recovery mode even after completing the updates. Could you please help me fix this issue? Here is my TV information:

version: 93F.04E12221A

Serial number: X00000J5NHC2

Device ID: S02V2135NHC2

Hardware ID: C139X

TCL model: 55S431

[Momaguire]

Model 32S331

serial # X02000FHJ5XT

[Lopez7445]

I have tried everything that you say to do but it keeps going back to the recovery mode page 

was watching tv fine and now this 

Version 30F.04E12221A

Serial Number YN 007N571306

Device IID NM9917571306

Hardware IID 7141X

TCL Model 50S421

[SjKamm]

My mom's tv is doing the same thing. We tried updating, restarting, and factory resetting and nothing has worked yet.  I don't have a USB drive to try the update that way.  Hopefully we get a response soon since it's a Holiday

[RokuArjiemar]

@Lopez7445,

Thank you for the information.

We will forward this to the appropriate Roku team for further investigation.

In the meantime, we appreciate your patience and understanding.

Cheers,
Arjiemar