Issue Tracking Board

[Kziggs]

Just tried that and it did not work. 

[One2]

Mine is also in a recovery loop. Tried all the ideas that were discussed with no luck.

Version - DDC.02R01129A

Serial # - X020003AUTWW

Device ID - SOJ2D31AUTWW

Hardware ID - H102X

TCL Model - 40S355

[RokuArjiemar]

@One2,

Thank you for providing the information.

We understand how important this matter is to you, and we will ensure it is forwarded to the appropriate Roku team for further investigation. Thank you for your patience and understanding during this process.

If you need any further assistance, please don't hesitate to contact us—we're here to help!

Cheers,
Arjiemar

[RokuMaryEF · Accepted solution]

Hello Community,

Thank you for your continued patience as we investigate the issue of Roku devices getting stuck in recovery mode.

To assist us in resolving this issue, we kindly ask that you provide the following details:

1. Roku Device Model
2. Serial Number
3. Device ID
4. Current Software Version
   (You can find all of this information in Settings > System > About)

Additionally, please provide the Tracker ID. To retrieve this, press the Home button 5 times, followed by the Back button 5 times, and share the ID that appears.

If you’ve already performed any troubleshooting steps, please let us know what actions have been taken so far.

For better visibility and reference, we will mark this post as "solved." However, we will continue to update this thread as soon as we have more information.

We truly appreciate your help in this matter!

The Roku Community Team

[kmcdon21]

Same issue, I've tried every fix posted on this forum. Incredibly frustrating how ROKU can just completely kill a perfectly fine TV on a whim. This is insane to me and I will be posting everywhere I can online to NEVER purchase a roku tv! Absolute junk, and frankly criminal in my opinion.

And I can't even get to the settings screen to give the info the mods are asking for. All I can provide is the serial number. Let me know if that is helpful

[kmcdon21]

TCL roku TV worked great for a few years and then received an update that has bricked the device. Now when I turn it on, it gets stuck on the "Let's Get Started" language selection screen. This TV has no physical buttons so it is completely dependent on the remote. I've searched through this forum and tried every "fix" offered related to both the TV and the remote.

This is incredibly frustrating that a botched software update can completely kill my TV that was otherwise in fine working order. The perils of everything being connected to the internet....

Searching across this forum, reddit, etc, it's easy to see that this is a widespread problem.

Please help if possible.

Serial number: 1905GTO001335A00597

[RokuMaryEF]

Hi @kmcdon21,

Welcome to the Roku Community!

We completely understand how frustrating this situation must be for you, and we sincerely apologize for the inconvenience it has caused. Please know that we are actively investigating the issue and are doing everything we can to resolve it as quickly as possible.

Thank you for providing the serial number of your Roku TV! We have passed this information along to our team to assist in the investigation.

We truly appreciate your patience and cooperation during this time, and we’re wholeheartedly committed to getting this resolved for you as soon as we can.

Thank you again for being a part of the Roku Community!

The Roku Community Team

[Ewenjames]

Tried using a FAT32 formatted 2gb USB drive as per website instructions, tried wireless updating several times, still stuck in a boot loop for the last couple of days.

ONN 43"

Version EGC.02R01274A

Serial Number X0200065C12G

Device ID S0THF385C12G

Rock UV H816X

onn model 100069992-CA

[Shaunjenna1]

My tv did it today! I’ve tried everything listed above from factory reset to holding button down in back of tv for 20 plus secs. It acts like it’s updating and showing me the progress but then it goes rite back to recovery mode plz help!!! Version ddc.02r01129A,  serial number x020004j761H. Device Id  solej32j761H   Roku tv H104x.    TCL model 32s357

[RokuJechealR]

Welcome to the Roku Community, @Shaunjenna1!

We understand you are having trouble with your TCL Roku TV, and we truly appreciate your efforts to troubleshoot the issue. No worries; we'd be more than happy to look into this further.

We want to clarify the issue you are currently experiencing. Could you send us a photo of what’s on your screen? This will help us determine if your Roku TV is stuck in recovery mode or on the getting started screen.

We look forward to hearing your response.

Thanks,
Chel