Issue Tracking Board

[Itzzmee]

I would most certainly would be happy to give you that information if I would get out of recovery mode. It's stuck and it won't let me go anywhere but recovery mode soon as I turn the TV on. I have no way to get go the information you're asking me for. Any suggestions please and thanks for responding 😊 

[neiltb]

Add another one to the list, pathetic quality control at ROKU turning TVs into paperweights on an industrial scale. I use mine for work, thanks for nothing.

50s423-ca, yn002w811925, 7130x, 30f.04e12221a

tracker ID thing does not work

[RokuArjiemar]

@neiltb,

Thank you for the information.

We will forward this to the appropriate Roku team for further investigation. Your patience and understanding are greatly appreciated in the meantime.

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar

[Sggroover]

Version - 30F.04E12221A

Serial # - YN006W328641

Device ID - 349976328641

Hardware ID - 7131X

TCL Model - 55S425

TV stuck in recovery loop

Please advise

[RokuArjiemar]

@Sggroover,

Thank you for the information.

We understand how important this issue is to you, and we want to assure you that we will forward your concerns to the appropriate Roku team for further investigation. Your patience and understanding during this process mean a lot to us.

Please don’t hesitate to let us know if you have any other questions or concerns. We're here to help.

Cheers,
Arjiemar

[Litschke909]

My tv is stuck in recovery mode, I’ve tried unplugging it and hitting the reset button on the back of the tv and I’ve reconnected to my WiFi, any suggestions on what else I can do? Here’s a pic of what’s coming up.. 

[RokuArjiemar]

@Litschke909,

Thank you for your post.

We are currently investigating and working diligently to resolve an issue affecting some customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[Kziggs]

I am having the same issue and no solution works. I cannot get past the select language screen as no remote will connect to the tv anymore. I’ve went through a million articles and still nothing works.

Version: 88F.04E12221A

Serial number: X00300454SD7

Device ID: S053Y0554SD7

Hardware ID: A108X

TCL model: 65R625

[RokuArjiemar]

@Kziggs,

Thank you for providing the information.

We truly understand how important this matter is to you, and we will ensure it is forwarded to the appropriate Roku team for further investigation.

Thank you for your patience and understanding during this process. Please don’t hesitate to contact us if you need any further assistance—we’re here to help!

Cheers,
Arjiemar

[Jdanzei]

After over an hour on phone..  unplug tv then find power button on TV itself.  Press and hold for at least 15 seconds then plug tv back in. Presto!