Issue Tracking Board

[Stuckinrecovery]

For the past 5 months my TCL Roku TV has been stuck in recovery mRecovery modeode I have tried all of the resets the updates the USB update I've tried all the hacks online and it keeps continuing to be stuck in recovery mode I left it unplugged for 2 months out of the five straight hoping once I plugged it back in it would work because it is a TCL I was directed to that manufacturer as opposed to Roku is there any suggestions and again I have tried all of the regular steps to get this out of recovery mode and nothing at all is working thank you

[RokuArjiemar]

@Stuckinrecovery,

Thank you for providing that information.

We will forward this matter to the appropriate Roku team for further investigation. Your patience and understanding are greatly appreciated.

Let us know if you have any other questions. We're always happy to help. 

Cheers,
Arjieamr

[Itzzmee]

I'm having the same problem too!

[nefcantu]

it’s still not working and it’s been 3 days!!! it should not take that long if the update was bugged, please fix this issue already!!

[RokuArjiemar]

@nefcantu,

Thank you for your post.

We wanted to inform you that we are still investigating the issue you reported. We hope to provide you with a more detailed update as soon as we have more information. 

Thank you for your continued patience. Please feel free to reach out if you have any additional feedback.

Cheers,
Arjiemar

[RokuArjiemar]

@Itzzmee,

Thank you for your post.

We are currently investigating and working diligently to resolve an issue affecting some customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[iaw4]

it looks like some recent upgrade or feature must have bricked a lot of roku tvs.  (in my case, it came on when I tried to stream audio to the TV.)

the wireless update fails too fast.  it doesn't even seem to try to connect to a server.

the USB update process is also hosed.  the onn. roku TV update asks me for the 6-digit response code that the website gave me, but the website doesn't give me any code.   the website is asking me for a 12-digit code that is shown on my TV in a location that is not on my screen.  (does it mean the device id?  serial number?  either gets me an "Oops! That didn't work" response on the website.).  so, PLEASE, what is the 6-digit response code to continue my attempt to do a USB-based update?

my own information is

CTF.04E12221A

X01200TAKLE4

S13X338AKLE4

G891X

100044717

Who would/should I contact now?  Onn?  Roku?  TV is less than a year old, but this is obviously a software bug, rather than a fault.

[Itzzmee]

I would most certainly would be happy to give you that information if I would get out of recovery mode. It's stuck and it won't let me go anywhere but recovery mode soon as I turn the TV on. I have no way to get go the information you're asking me for. Any suggestions please and thanks for responding 😊 

[neiltb]

Add another one to the list, pathetic quality control at ROKU turning TVs into paperweights on an industrial scale. I use mine for work, thanks for nothing.

50s423-ca, yn002w811925, 7130x, 30f.04e12221a

tracker ID thing does not work

[RokuArjiemar]

@iaw4,

Thanks for the information,

We will forward it to the appropriate Roku team for further investigation. In the meantime, we appreciate your patience and understanding.

Cheers,
Arjiemar