Issue Tracking Board

[Hairstonr7]

My Roku tv has had the same problem for over a month!!! Can I please request a replacement?? It’s only a year old!!

when are you going to resolve this issue?

[happy_ape]

This worked for me - First set tv into recovery mode. Unplug power for 30mins. Start the TV. Now complete the recover + software update process by connecting to mobile hotspot on my android phone. Hope this helps anyone out there. I know TCL now partners with google instead of Roku so not sure if that has to do with anything.

[happy_ape]

Posting this for anyone who is stuck.
This worked for me:

1. make your way to the recovery screen either from screen options of by pressing the reset pin (side of the tcl tv)
2. unpower tv for 30mins
3. turn on TV. Connect to personal mobile hotspot (Mine was an android phone)
4. complete the software update process and it should work from there

before this I tried the ethernet option and usb option .. all did not work. Roku tv did not upload the correct reboot file for my tv model. 

[renojim]

@Hairstonr7, if you have an onn TV as this thread would suggest, they're the ones that would have to replace it.

[Stuckinrecovery]

For the past 5 months my TCL Roku TV has been stuck in recovery mRecovery modeode I have tried all of the resets the updates the USB update I've tried all the hacks online and it keeps continuing to be stuck in recovery mode I left it unplugged for 2 months out of the five straight hoping once I plugged it back in it would work because it is a TCL I was directed to that manufacturer as opposed to Roku is there any suggestions and again I have tried all of the regular steps to get this out of recovery mode and nothing at all is working thank you

[RokuArjiemar]

@Stuckinrecovery,

Thank you for providing that information.

We will forward this matter to the appropriate Roku team for further investigation. Your patience and understanding are greatly appreciated.

Let us know if you have any other questions. We're always happy to help. 

Cheers,
Arjieamr

[Itzzmee]

I'm having the same problem too!

[nefcantu]

it’s still not working and it’s been 3 days!!! it should not take that long if the update was bugged, please fix this issue already!!

[RokuArjiemar]

@nefcantu,

Thank you for your post.

We wanted to inform you that we are still investigating the issue you reported. We hope to provide you with a more detailed update as soon as we have more information. 

Thank you for your continued patience. Please feel free to reach out if you have any additional feedback.

Cheers,
Arjiemar

[RokuArjiemar]

@Itzzmee,

Thank you for your post.

We are currently investigating and working diligently to resolve an issue affecting some customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar