Issue Tracking Board

[iaw4]

it looks like some recent upgrade or feature must have bricked a lot of roku tvs.  (in my case, it came on when I tried to stream audio to the TV.)

the wireless update fails too fast.  it doesn't even seem to try to connect to a server.

the USB update process is also hosed.  the onn. roku TV update asks me for the 6-digit response code that the website gave me, but the website doesn't give me any code.   the website is asking me for a 12-digit code that is shown on my TV in a location that is not on my screen.  (does it mean the device id?  serial number?  either gets me an "Oops! That didn't work" response on the website.).  so, PLEASE, what is the 6-digit response code to continue my attempt to do a USB-based update?

my own information is

CTF.04E12221A

X01200TAKLE4

S13X338AKLE4

G891X

100044717

Who would/should I contact now?  Onn?  Roku?  TV is less than a year old, but this is obviously a software bug, rather than a fault.

[Itzzmee]

I would most certainly would be happy to give you that information if I would get out of recovery mode. It's stuck and it won't let me go anywhere but recovery mode soon as I turn the TV on. I have no way to get go the information you're asking me for. Any suggestions please and thanks for responding 😊 

[neiltb]

Add another one to the list, pathetic quality control at ROKU turning TVs into paperweights on an industrial scale. I use mine for work, thanks for nothing.

50s423-ca, yn002w811925, 7130x, 30f.04e12221a

tracker ID thing does not work

[RokuArjiemar]

@iaw4,

Thanks for the information,

We will forward it to the appropriate Roku team for further investigation. In the meantime, we appreciate your patience and understanding.

Cheers,
Arjiemar

[RokuArjiemar]

@neiltb,

Thank you for the information.

We will forward this to the appropriate Roku team for further investigation. Your patience and understanding are greatly appreciated in the meantime.

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar

[Sggroover]

Version - 30F.04E12221A

Serial # - YN006W328641

Device ID - 349976328641

Hardware ID - 7131X

TCL Model - 55S425

TV stuck in recovery loop

Please advise

[RokuArjiemar]

@Sggroover,

Thank you for the information.

We understand how important this issue is to you, and we want to assure you that we will forward your concerns to the appropriate Roku team for further investigation. Your patience and understanding during this process mean a lot to us.

Please don’t hesitate to let us know if you have any other questions or concerns. We're here to help.

Cheers,
Arjiemar

[Litschke909]

My tv is stuck in recovery mode, I’ve tried unplugging it and hitting the reset button on the back of the tv and I’ve reconnected to my WiFi, any suggestions on what else I can do? Here’s a pic of what’s coming up.. 

[RokuArjiemar]

@Litschke909,

Thank you for your post.

We are currently investigating and working diligently to resolve an issue affecting some customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[iaw4]

thank you, arjiemar.  I understand that there won't be a fix by tomorrow, though the website recovery should and presumably could be fixed asap.  the USB recovery scheme should not ask for a non-existent code.

what I would like to know, though, is (a) whether this is just going on the "fix over the next year" list, or is something more urgent; and (b) how I would learn of a fix.  will it be posted here?

right now, I have a giant brick in my living room.