Issue Tracking Board

[Abdul112]

I’m having the same problem. I have tried everything and it still goes back to the recovery mode even after completing the updates. Could you please help me fix this issue? Here is my TV information:

version: 93F.04E12221A

Serial number: X00000J5NHC2

Device ID: S02V2135NHC2

Hardware ID: C139X

TCL model: 55S431

[gskok]

Hello Please what did you do to resolve, I am having similar issue

[Abdul112]

@RokuArjiemar 

I’m having the same problem. I have tried everything and it still goes back to the recovery mode even after completing the updates. Could you please help me fix this issue? Here is my TV information:

version: 93F.04E12221A

Serial number: X00000J5NHC2

Device ID: S02V2135NHC2

Hardware ID: C139X

TCL model: 55S431

[Rachelle_79]

I did 3 and once I selected “demo” I was able to do factory reset and able to get to settings. Everything is working now. @gskok @DaEvanEffect @Jaytv15 @AndreArrington @Scernity0107 @Seckamsatou13 @remotecontrol @srtoombs

[DaEvanEffect]

Awesome, we just got ours to work by using a different network than the one at home. Ours seemed like a network issue for loading in software.

[Momaguire]

Model 32S331

serial # X02000FHJ5XT

[Lopez7445]

I have tried everything that you say to do but it keeps going back to the recovery mode page 

was watching tv fine and now this 

Version 30F.04E12221A

Serial Number YN 007N571306

Device IID NM9917571306

Hardware IID 7141X

TCL Model 50S421

[SjKamm]

My mom's tv is doing the same thing. We tried updating, restarting, and factory resetting and nothing has worked yet.  I don't have a USB drive to try the update that way.  Hopefully we get a response soon since it's a Holiday

[RokuArjiemar]

@RemoteControl,

Thanks for posting in the Roku Community!

We appreciate you for contacting us regarding your Onn Roku TV, which is currently stuck in recovery mode. We understand how frustrating this issue can be and are here to assist you in resolving it.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[RokuArjiemar]

@Lopez7445,

Thank you for the information.

We will forward this to the appropriate Roku team for further investigation.

In the meantime, we appreciate your patience and understanding.

Cheers,
Arjiemar