Issue Tracking Board

[Rachelle_79]

Hi. No one has gotten back to me to get this resolved. 
Thank you @RokuArjiemar @roku

[Graci3face]

Is there a fix coming anytime soon? Or a discount code for a new tv? Or SOMETHING? My tv has been blocked up like this since August and it feels like Roku doesn’t care.

[rockinride]

They don't care, probably a ploy for planned obsolescence . See my other posts, it takes several attempts. be sure to hold the reset button though the reboot and experiment with the release moment. I did leave it unplugged for some time, but upon plugging it in, it would still return to the recovery screen, but maybe its all of these factors combined. 

[Rachelle_79]

Still waiting on help for the situation. Obviously, a glitch in the new update. I think most people are.

[Kntrder3]

My son's TV has done the same. I have tried everything on here to no avail.

Version:  93f.04e12221a

Ser.#: x00000xsm9pt

Device I.D.: s0cjy15sm9pt

Hardware I.D.: c168x

TCL model#: 65s431

[Rachelle_79]

Have they helped you out yet? I haven’t had any help?

[Jaytv15]

Thanks for the help getting my tv out of recovery mode 

[Rachelle_79]

I was able to do #3 it got me out of the loop and I was able to go directly to settings and do a whole factory reset, but it’s working. Very easy. Good luck

[Rachelle_79]

I was able to do #3 it got me out of the loop and I was able to go directly to settings and do a whole factory reset, but it’s working. Very easy. Good luck

[Rachelle_79]

I was able to do #3 it got me out of the loop and I was able to go directly to settings and do a whole factory reset, but it’s working. Very easy. Good luck