Issue Tracking Board

[Holo]

Having the recovery screen issue. I've tried doing a factory reset and it just sends me back to the recovery mode screen after restarting a couple of times.

Version: C49 30R02892A

Serial Number: X00700GEGKEP

Device ID: S0C9F17EGKEP

Roku TV: D813X

Onn. Model: 100012589

[Mdeegan8]

@PuppyNest @Yeah mines was working then a went to turn it on one day and that started happening and that was that. So a would go back to where u got it from as no one seems to be getting any help from anyone else. It’s worth a try and if it’s only 6months old that should be fine 

[JTALLEN]

HELP!  I HAVE THE SAME PROBLEM.  STUCK IN RECOVERY MODE.  I HAVE READ AND TRIED ALL THE KNOWLEGE BASE RECOMMENDATIONS AND STILL THE TV WILL NOT BOOT TO THE OPERATING SYSTEM.  

ROKU TV: TCL

HELP!

[RokuJechealR]

Hi @JTALLEN,

Thanks for the first post to the Roku Community!

We apologize for any inconvenience it may have caused you regarding your TCL Roku TV, which is in recovery mode. That's not what we aim for.

Please be aware that we are currently aware of this issue, and our engineering team has been investigating this issue closely.

In the meantime, please provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We hope for your patience and understanding as we work on the issue, and looking forward to your response.

All the best,
Chel

[RokuJechealR]

Welcome to the Roku Community, @Holo!

We acknowledge the information you have provided, and we'll update our team with this. As we work on the issue, we're hoping for your patience and understanding.

Further developments about the investigation will be provided as an update in this thread.

All the best,
Chel

[PuppyNest]

Yay, problem fixed. We tried the reset with the pin while everything was plugged in and turned on. Takes about 10 minutes pressing it and then light flashed. Then we got the Let’s get started page to get it linked to our network. Added our apps and it did 74 updates but didn’t take long. TV fine after that no problem streaming. My husband said it is tricky to hold it in the right place to reset. 

[PuppyNest]

Got our problem fixed. Redid the reset with pin with everything on. Held it in place for 10 seconds and light flashed. Immediately, the Let’s Get started page came up. After finishing the startup instructions. It landed on home page. I think it is tricky holding the reset button as you have to feel it rather than see it.  Working fine now.

[NGDAWGS]

Here is what worked for me. I tried many of the other suggestions in this forum but they didn't work for me.

Hold the power button on your TV for a full minute. Mine was un bottom behind the logo and light.

While pressing the reset button with a paper clip or something similar, watch the light by the logo. It will blink slowly and then blink a little more frequently. Let go of the reset button when it does. About 20 seconds on my TV.

This got me out of the Recovery Mode loop and presented me with a different screen. Follow the prompts to get back up and running.

#TCL #Recovery_Mode

[RokuJechealR]

Thanks for letting us know about this, @PuppyNest!

We appreciate your patience and are happy to hear that the issue has been resolved. Also, we express our gratitude for your effort and understanding in resolving the issue.

If you have any other questions or concerns, please let us know.

All the best,
Chel

[RokuJechealR]

Greetings from the Roku Community, @NGDAWGS!

We’re pleased to hear that your issue has been resolved. We also express our gratitude for your patience, effort, and understanding in resolving the issue.

Please let us know if there are other related issues that we can look into further.

All the best,
Chel