Issue Tracking Board

[RokuMaryEF]

Hey everyone,

We’re currently investigating an issue causing some users to experience “Insufficient Memory” error messages.

In the meantime, please continue restarting the Roku device, as this may temporarily resolve the issue.

To help us investigate, please provide your device serial number or Device ID.

We appreciate your patience and will keep you updated with any progress. Thanks for being part of our community! 

Stay tuned for further updates.

Roku Community Team

[natekerr]

I have had the same number of apps loaded on my Roku Ultra for years.  Starting yesterday trying to access YouTube and Rumble have been very slow.  I checked internet connectivity and it is fine.  Sometimes I get in, other times it takes me back to main screen.  This morning trying to get into Rumble I am getting a message saying there is not enough memory to load Rumble, I must delete some.  I did that, I got in but when I tried to later got the same message.

These apps have been working fine for months if not years.  When did this memory issue come about? I am deleting unused apps but if there is going to be an issue storing apps then what is the solution?

[Lake619]

I have a Panasonic Vieja flatscreen. Now when I turn TV on it says “not enough memory” to load YouTube TV. I have had YouTube, Pandora and Netflix on this TV for years. I have deleted Pandora and Netflix on the TV. I still can’t watch YouTube TV due to lack of memory. Can someone give me some advice. Thank you.

[JWS9518]

What is the make/model number of this TV? 

Are you using a Roku device with this TV?  If so, do a system restart or unplug power for 60 seconds on the Roku.  System Restart - Home, settings, system, power, system restart.

If this is an older TV, it is possible there are no more firmware updates for the TV, then most likely the old apps will no longer work and the newer apps are not compatible.  I do not believe Panasonic makes TVs with a Roku operating system and I do not know what type of operating system it uses for apps.  TV manufacturers are notorious for not keeping their operating systems up to date or supported and if this TV is more than a few years old, then that is likely the case.    

You could try unplugging your TV from power for 60 seconds to clear the TVs cache and see if that helps.   It is possible that the TVs operating system is obsolete, or the memory is corrupt and no longer working like it should.   If the internal memory has gone bad and unplugging and/or factory resetting doesn't help, then you would need to contact Panasonic customer support directly.

[RokuJharra-Q]

Hi @Lake619 

Welcome!

Thanks for letting us know about the memory issue! We’re here to help. Can you try the troubleshooting steps suggested by @JWS9518, especially doing a system restart? If the problem is still there, just send over the info below so we can dig deeper into it.

• Your device serial number or Device ID.By going to settings > System > About.

Looking forward to your response. 

Roku Community Team

[Missf123]

Several of my apps say not enough memory when I try to watch them. I’ve been watching them forever and haven’t added any apps in a long time.

[Papa01]

My Roku TV has started the same thing. I haven't added anything. I hope someone has answers. I went to the site and all it is saying is to add micro SD card. I may be mistaken but I don't think I have a slot on the back of the TV 

[makaiguy]

@74NAna74-

Those inadequate memory warnings are often a symptom of the Roku memory cache getting corrupted.  Deleting channel app after channel app does not make the warnings go away.  Clearing the memory cache should cure the problem.   

The easiest way to do this is to RESTART your Roku.  (For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart, so use the methods below.)   

Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".   

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

[JWS9518]

@Papa01 @Missf123 Either do a system restart in the settings or unplug the power from the Roku device or TV for 60 seconds to help clear the cache of the device.