Issue Tracking Board

[Minniec35]

Yes this is a similar issue for me using an Walmart brand onn Roku TV with Apple Airplay, have to restart once a week to get the iPad to successfully reconnect to the Airplay

[ziclownoleander]

I've had this Roku for two years, no problems until three days ago. 

Every time I turn the TV on, I get the not connected message in the top right corner, but when I try to go and manually connect to the internet, it gets stuck on 'wireless scan' forever, nothing pops up. The only thing that has made it work is resetting the Internet connection and then restarting the Roku. This is not a solution and I would prefer to have a functioning TV like everyone else.

I have tried resetting my router and moving it closer, this is not a wifi issue but a Roku issue.

I have TLC Model 40S325, hardware ID 8124X, software version 13.00, build 24062-48, and it was last updated 6/4/24. 

Please help, this is driving me nuts

[dickless]

Join the club. My advice to you is just get rid of the Roku because obviously its not going to get fixed.

anything Roku tells you to do to fix the problem is not going to work and they know it. What ever REAL issue is with Roku they are not talking so I think it must be a fatal error in the software that cannot be fixed otherwise it would have been fixed 3 years ago when these same identical complaints started being posted 

Do yourself a favor and wash your hands of Roku and move on to another streaming venue. I did and its not driving me nuts any longer.

[dickless]

works for now until they send another update.

[dickless]

yeah Right !! You people are full of s***.

[ziclownoleander]

Seriously this has been a problem for three years and they won't fix it at all? That's so **bleep**ed up. I barely have enough money to pay rent let along getting a new TV, if I had known this would happen I wouldn't have bothered with this piece of garbage in the first place 😫

Thanks for your input, I'll probably just start saving for a new one and hopefully I'll be able to replace it within the year

[BDCT2024]

I have the exact same issue.  My TCL Roku is 6 years old and has been great, up until this past week.  I have done everything that is listed.  Every time I turn the TV off, it loses wifi connection.  I am thinking it is a device problem. Everything else i have is working fine regarding my strong wifi connection.  Any advice would be appreciated.

[RokuTakashi]

Hi, @BDCT2024 

Greetings, and welcome to the Roku Community.

We appreciate you bringing this to our attention. Kindly be advised that our team is aware of the issue, and it is currently being investigated. 

To assist us in investigating this matter further, please provide the following information (if possible):

• Internet Service Provider (ISP): Who do you get your internet service from (e.g., Xfinity, Spectrum)?
• Router/Modem Brand & Model: What brand and specific model of router and modem do you have?
• Roku Device Details:
  • Model (e.g., Roku Streaming Stick+ 4K)
  • Serial Number
  • Device ID
  • Software OS/Version (You can find this information under Settings > System > About)
• Tracker ID: When the connection drops, press the Home button 5 times followed by the Back button 5 times quickly. This will generate a Tracker ID. Please provide this number if possible.
• What troubleshooting steps have you taken so far to try to resolve the issue?

Once the details we requested have been collected, they will be forwarded to the appropriate Roku team for further investigation.

We hope for your response regarding this matter.

Best wishes,
Kash

[BDCT2024]

So pleased to see your response and interest in resolving this problem.  I might add, that when I try various techniques to reconnect the TV with wifi, it works.  But once I turn off the TV, it disconnects from wife.

ISP is Xfinity

Router: Motorola 16x4 DOCS 3.0 Cable Modem Plus AC 1900 Router Model MG7550

Roku Device: TCL Roku TV 4K HDR 6 Series 55R617, Hardware ID 7120X, 

Serial Number: YSOOLP058266

Software Version: 13.00 - build 24062-30

Device ID: FV283L058266

Tracker ID: 66-217-422

[RokuTakashi]

Hi, @BDCT2024 

Thanks for keeping us posted.

We appreciate you providing the requested information. It will be very helpful to our appropriate Roku team, which is currently investigating the issue to resolve it. We'll provide an update in this thread once the Roku team has resolved the issue.

Your patience and understanding are greatly appreciated in the meantime.

Best wishes,
Kash