Issue Tracking Board

[Gongyoo]

Dear community users. Factory reset may or may not work. Someone on this page recommended unplugging tv and plugging it in and it has connected every time. A bit of a pain but better than starting the system, putting in the password etc. this has got to be a Roku problem and it appears they don’t know how to fix it. Good luck.

[bevvet]

My 1080p roku suddenly won't connect to WiFi. It can see any networks (local, neighbours, phone hotspot).

I tried power off, wait, power on.

Reset network and connect to private network.

I factory reset it.

Not sure what else I can do.

Has an update been pushed? I noticed a new 2024 roku has just been announced which is a possible replacement.

[CesarMeza]

I have the same problem, my roku won't connect to my Wi-Fi unless I reboot my modem. It's every time I try to watch tv. It's infuriating. 

[RokuJechealR]

Hi @CesarMeza

Welcome to the Roku Community!

We understand you're having connectivity issues with your Roku TV, and we appreciate the steps you took to resolve the issue.

For this matter, we're glad to let you know that performing a Factory Reset on your Roku TV may resolve the issue you are experiencing.

You can follow the steps below to perform a factory reset from the Roku device settings:

1. Press the Home button on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System
4. Select Advanced system settings.
5. Select Factory reset
6. Select Factory, reset everything, and follow the on-screen instructions.

You may also use the physical button on your Roku TV. It is located on the back or bottom of your device, and the physical Reset button is either tactile or has a pinhole design that requires a straightened paperclip. It will appear similar to one of the following:

Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

After a successful factory reset, your Roku device will restart in the same state as a factory-new device.

For more detailed information, visit our Support article on Factory resetting a Roku streaming device.

We hope this helps! Let us know if you still have any questions.

All the best,
Chel

[Tylerkra001]

Everytime i turn my tv on it is disconnected from the internet it then will not let me connect to the internet unless I do a network reset so everytime I turn the tv on I have to do a network reset and manually enter my wifi password, I've also done a factory reset through the settings and through the button on the back and same issue still persists, I've even restarted my routers and reset my internet aswell, it's frustrating having to spend 10 minutes resetting and connecting just to watch TV for 30-45 minutes

[RokuEmmanuel-D]

Welcome, @Tylerkra001.

Thanks for reaching out here in the Roku Community!

We understand you're having trouble establishing an internet connection to your Roku TV after turning it back on. No worries; we'd be more than happy to assist you. 

Have you tried turning on Fast Start or Fast TV Start in your settings? That will prevent your TV from completely turning off. When Fast TV Start is enabled, your Roku TV system always maintains the internet connection. 

To enable this setting, follow the steps below: 

1. Press Home on your TV remote
2. Scroll and select Settings
3. Select System
4. Select Power
5. Select Fast TV Start
6. Highlight Enable 'Fast TV Start' and check the box to enable it

Note: Fast TV Start uses significantly more power than normal standby and overrides default power settings.

Please let us know if this resolves your issue.

All the best,
Emman

[Jacksongaye2]

I can't get connection to my TV  I've tried everything and it's not working. 

[Slikshooter]

Enabling Fast Start does not help. TV still drops wireless connection most often when the TV is turned off. Turn tv back on and I get a ' No internet connection found"

[RokuArjiemar]

Hello! @Jacksongaye2,

Welcome to the Roku Community!

We understand you're having connectivity issues with your Roku TV, and we appreciate the steps you took to resolve the issue.

For this matter, we're glad to let you know that performing a Factory Reset on your Roku TV may resolve the issue you are experiencing.

You can follow the steps below to perform a factory reset from the Roku device settings:

1. Press the Home button on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System
4. Select Advanced system settings.
5. Select Factory reset
6. Select Factory, reset everything, and follow the on-screen instructions.

You may also use the physical button on your Roku TV. It is located on the back or bottom of your device, and the physical Reset button is either tactile or has a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:

Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

After a successful factory reset, your Roku device will restart in the same state as a factory-new device.

For more detailed information, visit our Support article on Factory resetting a Roku streaming device.

We hope this helps! Let us know if you still have any questions.

Thanks,
Arjiemar