Issue Tracking Board

[Onntv24]

Man this sucks a lot. I could not have picked a worse day to do a factory reset lol. My TV was working perfectly fine beforehand. Now I'm stuck watching digital channels from rabbit ears antenna like a caveman. 

[deb_bfo]

Yes, my screen wont acknowledge that I've clicked on the activation link in the email and the QR code option isn't working for me either. So frustrating 

[Onntv24]

Thank you for looking into this. I've been tearing my hair out for the last 3-4 hours thinking I was doing something wrong with my new Onn Roku TV. I even deleted my entire roku account just to make a new one with the same email to see if that would fix. 

[deb_bfo]

Me too! Four hours of faffing. Was almost ready to take it back to the shop for a refund. 

So relieved to hear it's not just me. 

[Guardian23]

I am having the same issue. I did a factory reset this morning and cannot get past the Roku account page.

[RokuMaryEF · Accepted solution]

Hi Roku Community users,

We’re pleased to inform you that the activation issues have been resolved.

If you’re still experiencing any problems, please try restarting your device by disconnecting it from the power source, waiting a few moments, and then plugging it back in.

Thank you for your patience and understanding while we worked through this service interruption.

Happy Streaming! 💜

Best regards,
The Roku Community Team

[andyross]

What page is in the refresh loop? On the phone or the TV? If it's on the phone, can you try using a different browser?

[makaiguy]

It was a problem at Roku's end they say has been cleared up.  See: https://community.roku.com/t5/Issue-Tracking-Board/Solved-Service-Interruption-Roku-Device-Activatio...

[makaiguy]

They say they've got it fixed.  See https://community.roku.com/t5/Issue-Tracking-Board/Solved-Service-Interruption-Roku-Device-Activatio...

[stream-gmz]

try to finish setup without setting up internet.

then do a system-power-reset menu.  (this will do a power cycle)

then when it turns back on, complete your internet setup.