Issue Tracking Board

[josephstratman]

On OTA the picture would go to screensaver ever ten minutes. Pressing OK on remote would bring back picture.  Went to screensaver setting which is set to ten minutes default setting and turned it off. Working fine, so far. The problem was on two TCLs which updated in January. No problem on my third TCL which did not update.

[CamaroZ28c]

I am also experiencing this bug on my 65" TCL.  I've always had the digital clock as my screensaver and it now pops up while watching OTA TV when it shouldn't be.  This started happening around the same time I noticed that there are large "channel boxes" in the top half of the screen when looking at the TV guide.  Clearly, the update removed the status check that the screensaver does to know whether to start or not.

[knov]

Software Version 14.1.4

TCL Model: 65R625

Hardware ID: A108X

Same issue as others have described. Screensaver kicks on when viewing OTA broadcasts. Noticed specifically today while viewing FOX NASCAR broadcast. 

[tlhall]

Software Version 14.1.4

I'm having a similar issue on my ONN roku TV.

As long as my OTA broadcast is playing it seems to be OK. But when I pause it, the screen saver comes on (after the selected start time) and it erases any recorded stream.

This didn't used to happen. It's very annoying to me (but it sounds like it could be worse).

[Vicw1]

Having the same problem as of Feb 28th.

[CGUser]

I can do a video tomorrow. How do I submit it?

for trouble shooting I’ve restarted the device and tried to find a setting to turn Orr the screen saver, do you have any other suggestions to try?

[jcool1365]

I am having the same issue with my Westinghouse Roku TV.  It started a few days ago.  It also happens when I am watching something on Prime.  I thought it was the sleep timer but I checked that and it's "off".  Will remove the screen saver and see if that helps.  

[MikeXYZZY]

I'm having the same problem on my 55" TCL ROKU TV. Started around Feb 28.

[RokuMaryEF]

Hey everyone,

Status Update 3/29: We’re currently investigating the issue where the Roku screensaver appears while streaming the Live OTA channel.

If you're experiencing this, please send us the following info to help us resolve it faster:

• Device info: Model, serial number, OS version/build
• Screenshots of the screen
• Tracking ID: Issue ID, and GC version displayed on your screen
• Your location
• When the issue happened (Has it been recent, or since you first got your device?)

Note: We'll mark this post as solved for visibility and as a reference for other users.

Thanks for your patience and help!

The Roku Community Team

[RokuMaryEF · Accepted solution]

Hey folks,

We know some of you are seeing issues with some Roku TVs and the screensaver feature. On a subset of devices, some customers may see the screensaver start while viewing live TV or watching TV using their antenna. Good news – we're pushing out a fix!

Expect it to land on your devices over the next few days. Just keep an eye out for a manual update. Once your Roku updates, that screensaver issue should be gone!

Important: Your Roku OS version won't change after this update.

Thanks for your patience! We appreciate you sticking with us.

The Roku Community Team