Issue Tracking Board

[RokuMaryEF]

Hey everyone!

We're aware of an issue impacting some Roku TVs and the screensaver feature. On a subset of devices, some customers may see the screensaver start while viewing live TV or watching TV using their antenna.

Status Update 3/3: We’re rolling out a fix over the next few days, and it should be resolved "within a few days." Please keep an eye out for a manual update, and once your device updates, the issue should be fixed.

Just a heads up, your software version won’t change after the update.

Thanks for hanging in there!

The Roku Community Team

[cedodd]

This problem just started yesterday. It's happening during over-the-air TV broadcasts. I'm not sure if it'll also happen when I'm streaming. 

So far, I've tried every suggestion I've found online (here and elsewhere) except a total factory reset and a network reset. 

March 3, 2025 Update - at the suggestion of Roku telephone support, I did a full factory reset. That worked that day but problem started again the next day when I turned on the TV.  Thank goodness that Roku has noted this problem so many of us are having and has vowed to fix it. I'm hoping for the best. In the meantime,  I've turned off the screensaver until the problem is fixed. 

[Babsy]

Oh my gosh, I’m having the same issue. I’m watching OTA tv and the show suddenly goes to the Roku screensaver. It started on my tv last night (Feb. 28) as well.

I spent an hour on the phone with TCL today, re-setting everything. It lasted for 4 hours but then started again. It comes back on if I push the arrows on the remote. 

any ideas??? 

[RokuJohnB]

Hi @cedodd @Babsy,

Thanks for keeping us posted!

We'd love to take a closer look at this problem you had. Can you please provide the following information?

• Could you share a video clip or photo with us?
• What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team

[Irondonut]

My TCL Roku TV has always had 15 minutes screensaver set for inactivity. And screensaver never ran on OTA Live TV. This started 2 days ago and my temporary solution is to disable Screensaver altogether. Not the ideal and preferred solution but it works for the time being. Cannot wait until the next software updates to get this bug fixed. 

[Mharrer]

My TLC TV started doing this yesterday as well.  I hope someone from Roku & TLC sees this as its definitely a software problem (not user error).  I have my screen saver set to 1 minute & it now comes on every minute in the middle of watching OTA live channels.  Streaming apps are okay.

[dgw522]

I am having the same problem with my TCL Roku TV. OTA broadcast started going to screen saver a few days ago. Checked for software update but none available. Says last updated 1/8/25 but I am sure this problem was not occurring until sometime last week. 

[dgw522]

This is occurring with TCL model 50S535 and software version 14.1. 

[CD50477]

Same here.  Problem started today.  After exactly 10 minutes of watching antenna TV the screen goes black for a second and then switches to the home screen.  Mine is 2–3-year-old 65 inch TCL Roku tv running software version 14.1.4nBuild:7709.  Works fine streaming content.  Hope TCL/Roku fixes it soon, it's annoying.  

[Liftingone]

This needs to be fixed. It is very annoying and causes me to miss parts of my programs. This just started a few days ago, about when some new screen saver/Home Screen display started. They must be related. I have tried all the listed suggested fixes, except for system reset, and none have worked. I also removed and readded the antenna connections both logically and physically to no avail. Could you Roku folks please fix this obvious bug. It is making me regret getting a Roku tv. My dumb tvs with antenna and a Roku stick have no issues.