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Delite
Streaming Star

Cannot highlight channels

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Was watching channels with no issue. Went back to Home Screen and I cannot highlight any of my apps. If I go to the far right and load the advertised channel, all apps disappear. Tried multiple system resets. Apps come back but same problem. Unplugged for 5 minutes. Same problem. Checked and reset network connection. No issues. In fact I can tune to content previous watched and with new episodes on the entertainment tab. Software up to date. 

trying to avoid the factory reset option.

help.

 

software version 14.1.4

build 7708

4800X Roku ultra

serial X01000KWTR71

device id S02A20CWTR71

 

Graywolf97
Newbie

Re: Can't toggle through apps on home screen.

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Having the same issue with a Roku ultra. One restart made it work but now it won't work at all. Just lets me pick the left menu or the right ad but can't highlight the apps. 

Mitch99
Newbie

Re: Can't toggle through apps on home screen.

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Happening to me now too.

Re: Can't toggle through apps on home screen.

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I see many other users who are describing the exact same problem. I started experiencing this today. I've done all of the troubleshooting and resetting and batteries etc etc this is obviously a Roku software problem That has never been resolved.  I have a TCL Roku TV. My software version is 14.0.4 build 12221. How soon is Roku going to fix this obvious problem that so many users are experiencing?

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Kaboeck
Newbie

I can scroll to ads but not channels, it will it select a channel.

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When I try to click a channel non my home page it jumps over it to only select the ad on the side  it will not let me select a channel but I can scroll through settings etc.. or the ads  but not select a channel.

 

 

I have restarted my Roku via the system restart 4 times now. Any one else have this issue and how did you fix it?

philjp33
Newbie

Re: Can’t toggle apps on home screen

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Same issue! I use voice for now to open apps. 

Hope a fix is on the way!!

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Re: Cannot highlight channels

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Having same issue. 

jol666
Reel Rookie

Re: Can't Select Channel Tiles (Menu Items, Apps & Inputs, Et cetera)

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not surprised at all!! roku shall continue on their crusade to make everything worse for the user day by day. experiencing the same issue 

imagine having a tv you could select the inputs on? the bar is so high 

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N8Stovall
Newbie

Re: Can't Select Channel Tiles (Menu Items, Apps & Inputs, Et cetera)

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I have a 3800X streaming stick and I have the same problem... I swear by Gawd and sonny Jesus if the roku in my living room is borked like this I'm going to launch a gawd-**bleep** crusade.

Pupsik
Newbie

Re: Can't Select Channel Tiles (Menu Items, Apps & Inputs, Et cetera)

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Just started today after an update... What the **bleep** is this All things Food **bleep**? God **bleep**, stop with advertisements **bleep**... The entire menu is one big useless Advertisement BLOCK!!! Tired of this **bleep**.

 

This helped, thanks...


I was having this same problem. To fix it I went into Settings > Home Screen > All Things Food > Hide. 
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