Issue Tracking Board

[jgreenfi]

Since I was still inside of my return window with Amazon I went ahead and replaced/exchanged the 4K with another 4K unit.  Unfortunately the problem is not resolved with a different unit.  Same firmware version same identical issue(s).  Hopefully resolved soon!

[Croper68]

I am having the same issue. I can search shows on my older roku in my bedroom and it gives apps that I can buy or rent from. My new roku same model as everyone else says “unavailable “. Please advise us what you are going to do to fix this issue

[RokuERey]

Hi @Croper68,

Thanks for joining us here in the Roku Community!

We see that you're also experiencing the same issue, and we appreciate you flagging us about it.

In addition to the others, we would also like to know what channel or specific content you're seeing in this case. Kindly also provide us with the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Please keep us posted!

Thanks,
Rey

[Croper68]

[jojune26]

I am also having the same issue. I did a factory reset and everything. It's doing it for EVERY search. It's really frustrating. Roku, please fix this. 

[Richrod]

Thank you.. not sure if there was a software push today but it's working now (12/30/23 after 4pm).   No action on my side.  Hopefully the other users experiencing this issue are working as well. 

Thanks again

[Richrod]

That win was short lived.. it went back to No Information status for most of the stations. It eventually got worse this morning.

[RokuERey]

@Croper68,

We're sorry for the late response!

Could you also share with us a Tracker ID for this issue? We'll be able to assist you from there.

Regards,
Rey

[RokuERey]

Hi @jojune26,

Thanks for joining us in the Roku Community!

We see that you're having the same issue, and we'd like to help you out. Could you also share with us the same information requested right above your post?

We'll be able to forward an additional update to the concerned team about this.

Please keep us posted!

Thanks,
Rey

[cande]

ID P7-001-414