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Re: Channel Guide only says 'No Information'. No programming is displayed
It's been 2 weeks and no reply. Is there any update to a resolution for this issue?
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Re: Channel Guide only says 'No Information'. No programming is displayed
Its been over a month since I provided the info requested, about 2 months since the problem came with the upgrade
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Re: Search results for all tv shows and movies saying “currently unavailable”
Hi @Max71,
Warm greetings from the Roku Community!
We appreciate you sharing your experience with this issue. In addition to the statement you have provided,. Could you also share with us a tracker of this?
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
Regards,
Rey
Roku Community Moderator
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Re: Search results for all tv shows and movies saying “currently unavailable”
Been there, done that back on Dec 20.
3K-508-347
If you need a more recent event, I can work on that in due course.
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Re: Channel Guide only says 'No Information'. No programming is displayed
I don't think they know what the problem is. Its still missing on both of my TVs as well. I have channel guide on the streaming channels, no longer on the OTA channels. We've all provided them with the requested info, we all have the latest software but... they simply haven't fixed it.
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Re: Search results for all tv shows and movies saying “currently unavailable”
Same problem same model number. Appears Roku plans to nothing about this.
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Re: Search results for all tv shows and movies saying “currently unavailable”
Model 3942RA2
SERIAL X0220080SCP7
SOFT 12.5.O BUILD 4178-E4
DEVICE ID S14YK370SCP7
ALSO tips doesn't work.
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Re: Search results for all tv shows and movies saying “currently unavailable”
OK, I just sent the tracker. I hope this helps you find and fix the problem quickly. The global search feature of the Roku is one of the key and essential features of the Roku device. If not fixed quickly, how do I get a replacement, since the one I have does not work properly?
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Re: Search results for all tv shows and movies saying “currently unavailable”
Greetings, Community users!
We sincerely regret the delay in providing our resolution regarding this. I have forwarded this information to the relevant Roku team so they can look into it further.
We'll be sure to update this thread as soon as we obtain further information.
Warm regards,
Rey
Roku Community Moderator
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Re: Channel Guide only says 'No Information'. No programming is displayed
Hi Community users,
We really do apologize for the inconvenience and for the delay in our solution to this. Please be advised that this is still under investigation and we are currently working on it.
I'll make sure to forward them an update and also relay any relevant information here.
Thank you for your understanding!
Regards,
Rey
Roku Community Moderator