Issue Tracking Board

[Richrod]

It's been 2 weeks and no reply.  Is there any update to a resolution for this issue?

[lawrence_jeff]

Its been over a month since I provided the info requested, about 2 months since the problem came with the upgrade

[RokuERey]

Hi @Max71,

Warm greetings from the Roku Community!

We appreciate you sharing your experience with this issue. In addition to the statement you have provided,. Could you also share with us a tracker of this? 

• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Regards,
Rey

[dacin]

Been there, done that back on Dec 20.

3K-508-347

If you need a more recent event, I can work on that in due course.

[Nlhatkanet]

I don't think they know what the problem is. Its still missing on both of my TVs as well. I have channel guide on the streaming channels, no longer on the OTA channels. We've all provided them with the requested info, we all have the latest software but... they simply haven't fixed it. 

[cande]

Same problem same model number.  Appears Roku plans to nothing about this.

[cande]

Model 3942RA2

SERIAL X0220080SCP7

SOFT 12.5.O BUILD 4178-E4

DEVICE ID S14YK370SCP7

ALSO tips doesn't work.

[Max71]

OK, I just sent the tracker.  I hope this helps you find and fix the problem quickly.  The global search feature of the Roku is one of the key and essential features of the Roku device.  If not fixed quickly, how do I get a replacement, since the one I have does not work properly?

[RokuERey]

Greetings, Community users!

We sincerely regret the delay in providing our resolution regarding this. I have forwarded this information to the relevant Roku team so they can look into it further.

We'll be sure to update this thread as soon as we obtain further information.

Warm regards,
Rey

[RokuERey]

Hi Community users,

We really do apologize for the inconvenience and for the delay in our solution to this. Please be advised that this is still under investigation and we are currently working on it.

I'll make sure to forward them an update and also relay any relevant information here.

Thank you for your understanding!

Regards,
Rey