Issue Tracking Board

[King_Kontra]

System update, System restart and dusting off the sensor worked for me.

[daffodil105]

I am having the same issue with my Roku tvs.  I have tried different remotes.  It does not do it if I use the Roku remote app on my phone but if searching for a movie or show it will not accept the entry.  It is all apps, Amazon, Roku, PureFlix, Upfaith and Family.  But when searching with the remote, you can't because it keeps skipping letters and spaces.  This is very frustrating. 

[mandy11]

Roku is so sorry you are having these problems and would like to advise you that people who bought Apple TV’s don’t have those problems. 

[RokuTakashi]

Hi @daffodil105,

Greetings, and thanks for posting here in the Roku Community!

We appreciate you for sharing your experience regarding a similar issue you've encountered. Have you tried performing a restart on your Roku device? If not, we recommend doing so to notice any improvements. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart. Once troubleshooting steps we would also recommend is to unplug your Roku device from the power outlet for 30 seconds to 1 minute, then plugging it back again.

Please let us know how this works.

All the best,
Kash

[chrisdem]

Restarting the device does fix the issue temporarily for me.  After a few days or maybe a week or so, it will happen again and I have to restart it again.

[mandy11]

Temporary is not a fix. Everything is temporary with this Roku software.

[ChooChooAl]

@RokuTakashi

Are you all anywhere closer to finding the bug in the software?
I've restarted my device and I'm not having any issues now and it's been a while. 
My issue start the last time I powered off the Roku.  I normally have it plugged in 24/7.

[RokuCarly · Accepted solution]

We appreciate you for posting here at the Roku Community, @ChooChooAl!

Regarding this matter, we don't have any information yet, as our team is currently in the process of fixing this issue. If you experience the same problem, you can reboot your Roku streaming device/TV system by navigating to your Home screen. Scroll up or down to select Settings > System > Power (if this option is unavailable, proceed to the next step) > System restart as a workaround. Let us know how it goes!

In the meantime, your patience and understanding are highly appreciated. 

Kind regards,
Carly

[Tom-Reed-Techie]

I have had the same problem, with the unplug Roku Stick power/unhook from HDMI plug in back of TV / software reset on the menu / software update on the menu. I had one week of good operation, and then it stops. But the interesting clue is that many of you have said that your Roku stick is HOT.

I am a former TV engineer and I work on computers for myself and my friends. Heat problems can cause electronics to freak out. Computers handle the problem with fans to blow room-temp air over the electronics, and heat sinks (those big hunks of metal on top of processor chips which also may have fans). It might be possible for an enterprising person to mount a small (say, 2" square 12 volt) fan blowing on the Roku stick.

In the meantime, it's reset, unplug and replug. It does work, if only for a while. And for the "Mandy" person who keeps writing snark, either you're working for a Roku competitor and are a paid saboteur, or you're a whiny little child who thinks your third-grade rants will make you another Rush Limbaugh. You're wrong both ways.

[Lisamarie00]

I have three Roku devices and four remotes.  This problem is occurring in all devices, all apps except Netflix.  I have not been able to use any other app for well over a month now.  I am extremely unhappy with the lack of prioritization given this issue.  Adding my up the cost of all subscriptions, this issue has easily cost me over a hundred dollars now.  And with the strikes and lack of original programming ota, I am rapidly losing patience.