Issue Tracking Board

[RokuJohnB]

Hi @Stormey12,

Thanks for posting in the Roku Community!

We understand that you're having a problem with the Roku 4K devices since they will get hot. We will be delighted to help you. Please check out this support article on what to do if the red light is on or you see a "Your device is overheating" message.

Please let us know if the issue still exists.

All the best,

John

[ajeske]

Had exactly the same problem. Press a directional button and the cursor skips through 2-3 selections.

Unplugging the box and plugging it back in solved the issue for me 100%. 

[Amrita]

Thank you! Restarting the device worked perfectly!

[NashJazz]

My Roku remote has been acting very erratic lately, only working about one in three days. I know it's not the batteries, as certain buttons work fine (like home screen, Netlix, and maybe one direction, like up). Other days all the buttons work correctly. Often, when it is not working we get pop-up ads on our TV screen letting us know about $30 remote upgrades. This makes me wonder if Roku is somehow controlling our system remotely, hoping we will choose the upgrade. 

Sometimes we can get the remote to function normally be resetting our router or Roku box. We started using our smart phone as a controller, but now that is not working either.

Has anyone had similar issues. Thank you, Ted

[swvagal]

Thanks very much.   This solved the issue with skipping.  I've had a Roku unit for many years and never an issue but now it seems this is not an uncommon problem.   

[ajeske]

Same, it was a new problem for me.

But it seems like others have experienced it before, and unplugging was one easy attempt at a fix. Glad it worked for you too!

[RokuJechealR]

Hi Community users,

Thanks for keeping us updated!

It is our pleasure to hear that the matter has been resolved. We express our gratitude for your effort and understanding.

Happy Streaming!

Best regards,

Chel

[annoyedcustomer]

I have been having this issue and nothing I have tried has helped. It also will skip randomly if I hit pause or try to rewind it will just go to the end and not play when I hit play. I've tried replacing batteries and restarting everything but can't figure out how to fix it. It's really frustrating to not be able to click on the shows that I want to.

[RokuAustin]

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@annoyedcustomer wrote:

I have been having this issue and nothing I have tried has helped. It also will skip randomly if I hit pause or try to rewind it will just go to the end and not play when I hit play. I've tried replacing batteries and restarting everything but can't figure out how to fix it. It's really frustrating to not be able to click on the shows that I want to.

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HI @annoyedcustomer,

Thanks for letting us know. You've restarted your device and you're still having the same issue? If so, go ahead and get a Tracker ID and post it here, along with the last 2 digits of your Device ID. Thanks 

[Eksands]

Model 3810RW ROKU Streaming Stick

Serial # YH00C219421

Software Version 12.0.0 build 4184.50

stopped rolling with System Reset

will see how long this lasts 

(rolls on every app and channel guide)