Issue Tracking Board

[angelia88]

The issue appears to be fixed on my hulu too

[tanakma5]

I have a 4K streaming stick 3820R2. Ever since I got the 13.0 update Hulu stutters, gets stuck and repeats scenes and the closed caption is out of sync. I reset my device and uninstalled/reinstalled Hulu. Any other ideas? Anyone else have this issue?

[RokuJharra-Q · Accepted solution]

Hello, Community users!

Great news, everyone! We believe that the issue with closed captions on the Hulu channel has been fixed for most users.

Still Having Trouble?

If you're still experiencing problems with closed captions on Hulu, here are your next steps:

1. Start a new thread: If restarting doesn't help, create a new thread detailing the issue you're facing. This will help us provide you with the most relevant troubleshooting steps.
2. Send a private message (PM): Feel free to send me a PM for more personalized assistance.

Thank You!

We appreciate your patience and everyone who reported the issue. This thread is now closed and marked as solved.

Best regards,
Jharra

[RokuJanadeeK]

Hello, @tanakma5.

Thanks for bringing this to our attention!

We understand and share your sentiments. If you have already removed it, restarted, and added the Hulu channel, and the same issue persists. Kindly provide us with the details requested by our Roku engineers to investigate your device:

1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
3. Hulu channel version.

Additionally, we would also recommend getting in touch with Hulu Support for additional help.

Your response with these details will be sent to the appropriate support team for further investigation. We look forward to hearing from you.

Sincerely,
Janadee