Issue Tracking Board

[Wardaddy7x7]

                                                     "I'm Beginning to Lose My Love For Roku"

                                        (To the tune of "It's Beginning to Look A Lot Like Christmas")

I'm beginning to lose my love for Roku,

Every single day

Take a look at that Disney app,

By the remote that sits in my lap

I'll try to watch Thor: Ragnarok again!

I'm beginning to lose my love for Roku,

Disney Plus doesn't work again.

'Cause it seems like Roku's Disney app

is a big bowl of steaming **bleep**!

Attached to my TV!

Take a look at the used Roku boxes all appearing on eBay today,

Their disgruntled former owners really only had one thing to say,

"There's other Streaming Boxes on Amazon that play Disney Plus all day!"

I'm not the only one who's lost my love for Roku,

Disney Plus will never work again,

And the prettiest sight I'll see

Is a new Chromecast Smart TV

Underneath my tree!"

©Copyright 2023 - Disgruntled Customers Everywhere Records

[RokuJohnB]

Hi @community users,

Thank you for updating us here in the Roku Community!

We will be more than happy to investigate further this issue that you're experiencing with the Disney+ channel. What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[Wardaddy7x7]

I think I can speak for most on this thread that we have tried every

step as advised by moderators so far. A check of the prior posts

and replies in this thread will show that. We have sent in screenshots

of all the error codes and the gray screens we experience.

[RokuJohnB]

Hi @Wardaddy7x7,

Thank you for informing us here in the Roku Community!
Currently, our appropriate Roku team is still investigating this issue. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Kind regards,

John

[RokuJanadeeK]

Hi @Shawnarose21,

Thank you for this information.

To complete the details, could you also provide us with the following:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• What channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button).

We look forward to hearing back from you.

Sincerely,
Janadee

[RokuJanadeeK]

Hi @Trishchad,

Would you mind providing us with the following details from one of your Roku devices:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• The channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We are hoping for your response.

Sincerely,
Janadee

[Trishchad]

Have done that already u can see through the post u guys just need to do a big update on the app. I have 42 people on my fb with the same issue and also my kids are having same problems at there house along with a ton of people on this post so way keep asking for the same info everyone has  given you guys and just hire new techs to do a update since the ones techs now don’t know what they are doing, 

[RokuJanadeeK]

Thank you for confirming, @Trishchad.

We understand no worries we have already collected and forwarded the data you have provided.

We'll surely let you know once an information is made available.

Should you have other inquiries, please let us know.

All the best,
Janadee

[Leodvid5]

Hello i have the same problem 

[RokuJohnB]

Hi @Leodvid5,

Warm greetings from the Roku Community, and thanks for keeping us updated!
We'd like to gather more information. Can you please provide the following information that @RokuJanadeeK provided above? In addition, could you send us a video or photo of your running problem?

We look forward to hearing from you soon.

Thanks,

John