Issue Tracking Board

[Tea01]

I need some assistance m. My Roku tv was fine until this update this week. Yesterday my screen turned black. I unplug it and did a reset and it’s still black. This is a fairly new tv 2 years old. Model number #40H4030F1

[thekhyatikid]

Experiencing the same issue as everyone. Blank Home Screen. Pressing the Netflix, Hulu, Disney+ etc buttons does nothing. Only volume buttons work.   

Tried the steps you mentioned with the home button, up, rewind and fast forward buttons, and still experiencing the same issue. TV worked two days ago, and now all of a sudden this. 

Is Roku going to solve this because now I have an unusable TV… basically a paper weight hanging on my wall. 

[Peefart]

Experiencing the same issue. When can we expect an update

[RokuJanadeeK]

Hi Community users!

We appreciate your posts regarding the issue with Roku TV displaying a blank screen. We understand and hear you.

If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Troubleshooting steps you have taken.

Note: This message is for affected users who have not yet shared their device details. If you have already provided us with the information, rest assured that we have already forwarded it to the appropriate team for review.

We look forward to your response.

All the best,
Janadee

[Ykbob]

Yes I am having this same issue, a week or so ago my Roku tv just suddenly only shows the wallpaper and time, no apps at all. I have tried unplugging for hours, did factory reset in pinhole and redownloaded the latest version, set up wifi and now it's still showing only the wallpaper.

Model c105x, software ver 13.0.0, build 24062-93, GC version 11.6.21, issue id AG-241-772

[Mattysmokes]

Mocel: G218X - Roku TV

Serial number: X019006233EC (S0A3621233EC)

Software version: 13.0.0 • build 24062-CH

GC version: 8.3.116

Timestamp: 2024-06-16T21:24:512

Please use issue ID EC-241-764 to report the current issue.

[RokuJanadeeK]

Hi Community users!

We appreciate your posts regarding the issue with Roku TV. We understand and hear you.

If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Troubleshooting steps you have taken.

Note: This message is for affected users who have not yet shared their device details. If you have already provided us with the information, rest assured that we have already forwarded it to the appropriate team for review.

We look forward to your response.

All the best,
Janadee

[SavageDragon]

Thank you. I appreciate the update. 

[thekhyatikid]

Issue report tracker

Model: G133X - Roku TV

Serial number: X012002RT9ES (SOJNH25RT9ES)

Software version: 13.0.0 • build 24062-CG

GC version: 10.4.45

Timestamp: 2024-06-15T01:55:14Z

Please use issue ID ES-239-155 to report the current issue. 

[Tedlasbury]

My tv doesn’t work. I have tried all the solutions in this thread. 

X00100NCP2D7

S00L599CP2D7

C227X

model 70r6+