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Jmoran
Reel Rookie

Re: Hisense Roku TV - No Menu - Stuck on Clock Screen

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This is what we did to resolve the same problem I had. Disconnect the power cord and hold the power button on the tv off for 12 seconds (it is behind the logo screen on the front bottom of tv).  This drains all residual power left in the tv. Then power up tv and hold the factory reset button(on back input panel) to reset the tv. This will bring the tv back to factory settings. You will then have to enter all your info again as you did when you first set up the tv. This worked for mine yesterday. Good luck!

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SavageDragon
Channel Surfer

Re: Hisense Roku TV - No Menu - Stuck on Clock Screen

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I've unplugged the TV for over an hour and done multiple factory resets, but nothing has worked so far. 

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Jmoran
Reel Rookie

Re: Hisense Roku TV - No Menu - Stuck on Clock Screen

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When it was unplugged did you hold the tv power button on for 12 seconds?

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SavageDragon
Channel Surfer

Re: Hisense Roku TV - No Menu - Stuck on Clock Screen

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Leaving the TV unplugged for an hour should have the same effect, but just to be thorough I gave it a try and the result is the same. After the factory reset I connect to wifi, it downloads an update, restarts, and I am back at a screen void of any apps. Even pressing the shortcut buttons on the remote fails to launch an app. 

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RokuJanadeeK
Retired Moderator

Re: ROKU TV 43R4A5R blank screen

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Nadee K.
Roku Community Moderator
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kgihring
Channel Surfer

Re: ROKU TV 43R4A5R blank screen

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Thank you.

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Tea01
Newbie

My Roku tv went black after update this week.

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I need some assistance m. My Roku tv was fine until this update this week. Yesterday my screen turned black. I unplug it and did a reset and it’s still black. This is a fairly new tv 2 years old. Model number #40H4030F1

 

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thekhyatikid
Reel Rookie

Re: The home screen of the Roku TV is displaying as blank.

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Experiencing the same issue as everyone. Blank Home Screen. Pressing the Netflix, Hulu, Disney+ etc buttons does nothing. Only volume buttons work.   


Tried the steps you mentioned with the home button, up, rewind and fast forward buttons, and still experiencing the same issue. TV worked two days ago, and now all of a sudden this. 

Is Roku going to solve this because now I have an unusable TV… basically a paper weight hanging on my wall. 

Peefart
Newbie

Re: Hisense Roku TV - No Menu - Stuck on Clock Screen

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Experiencing the same issue. When can we expect an update

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RokuJanadeeK
Retired Moderator

Re: The home screen of the Roku TV is displaying as blank.

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Hi Community users!

We appreciate your posts regarding the issue with Roku TV displaying a blank screen. We understand and hear you.

If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.

Nadee K.
Roku Community Moderator
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